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- Tasks: Assist residents and maintain cleanliness in a prestigious residential estate.
- Company: Join the City of London Corporation at the iconic Barbican Residential Estate.
- Benefits: Competitive pay, flexible hours, and a chance to work in a vibrant community.
- Why this job: Be part of a team that delivers exceptional service and makes a difference every day.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Uniform provided; opportunities for growth and development in a dynamic environment.
The predicted salary is between 30000 - 40000 £ per year.
The prestigious Barbican Residential Estate, located in the City of London, is looking for enthusiastic and committed individuals to join our casual pool. Our teams play a vital role in delivering a high-quality service to residents, visitors, and members of the public.
We are recruiting for the following roles:
- Estate Concierge
As an Estate Concierge, you will be based at a car park entrance to one of the residential tower blocks. Your responsibilities will include:
- Assisting residents, visitors, and contractors
- Responding to day-to-day queries
- Operating CCTV equipment
You will need a courteous and tactful manner and experience of working in an excellent customer service environment, such as a hotel or high-class residential location.
Key requirements:
- Strong written and verbal communication skills to report incidents to the Car Park & Operations Manager
- Ability to work on your own initiative
- Calm and professional approach when dealing with emergencies or unexpected events
- Competence in computer use, security awareness, and customer service
- Estate Cleaner
As an Estate Cleaner, you will be responsible for maintaining the cleanliness of all areas of the Barbican Estate. This includes:
- Block and tower cleaning
- Car park cleaning
- Carrying out any other cleaning duties as required
You will need to demonstrate a courteous and tactful manner, with experience of working in an excellent customer service environment, such as a hotel or high-class residential setting. The role involves regular contact with residents, their visitors, and members of the public.
Key requirements:
- Good communication skills to liaise with the Cleaning Manager, Operations Manager, residents, and members of the public
- Ability to report incidents, repairs, or issues encountered during duties
- Strong cleaning skills with a clear focus on customer service
The successful applicant will be required to wear the uniform provided. This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain an Enhanced with adult barred list Disclosure & Barring Service check for the Estate Concierge role and a Basic Disclosure & Barring Service check for the Estate Cleaner role.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.
For further information or for an informal chat about the roles, please contact Jack Doherty, email: Jack.doherty@cityoflondon.gov.uk
Important Information: Recruitment for these roles will be as and when required. When vacancies arise, applications will be shortlisted and successful candidates invited to interview with sufficient notice. It is important that you clearly specify in your covering letter which role(s) you are interested in. Closing date: 2 April 2026.
Estate Concierge & Cleaner — Premium Resident Services employer: City of London Corporation
Contact Detail:
City of London Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Concierge & Cleaner — Premium Resident Services
✨Tip Number 1
Make sure you know the ins and outs of the Barbican Estate. Familiarise yourself with the area, its residents, and the services offered. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Whether it's through role-playing scenarios or real-life experiences, being able to demonstrate your ability to handle queries and emergencies calmly will be key in landing the job.
✨Tip Number 3
Network with current employees if you can. They can provide insights into the work culture and what the hiring managers are really looking for. Plus, a referral can give you an edge over other candidates!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Keep an eye on the vacancies and be ready to jump in when the right opportunity arises.
We think you need these skills to ace Estate Concierge & Cleaner — Premium Resident Services
Some tips for your application 🫡
Be Clear About Your Role Preference: When you apply, make sure to specify whether you're interested in the Estate Concierge or Estate Cleaner role. This helps us understand where you see yourself fitting in best!
Show Off Your Customer Service Skills: Both roles require a strong customer service background. Use your application to highlight any relevant experience you've had in similar environments, like hotels or high-class residential settings.
Keep It Professional Yet Friendly: Your written application should reflect a courteous and tactful manner. Remember, we’re looking for individuals who can communicate effectively with residents and visitors, so let your personality shine through!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at City of London Corporation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of both the Estate Concierge and Estate Cleaner roles. Familiarise yourself with the key requirements listed in the job description, so you can confidently discuss how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since both roles require excellent customer service skills, prepare specific examples from your past experiences where you’ve gone above and beyond for customers. This could be from a hotel or high-class residential setting, as mentioned in the job description.
✨Practice Calmness Under Pressure
Given that the roles involve dealing with emergencies or unexpected events, think of scenarios where you had to remain calm and professional. Practising how you would respond to such situations can help you convey your ability to handle pressure during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Barbican Residential Estate and its community. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.