Compliance Performance Officer

The City of London Corporation’s Housing Property Services team is responsible for monitoring and maintaining statutory compliance across a housing portfolio of 3,024 homes within the Housing Revenue Account (HRA). We are seeking a Compliance Performance Officer to provide interim cover within the Property Services team. The role is responsible for monitoring, examining and reporting on statutory compliance performance across housing assets, with a focus on supporting legal, regulatory and organisational assurance.

What you’ll be doing:

• Maintain and update compliance monitoring systems such as Civica or Keystone to reflect planned and completed statutory inspections, servicing and remedial actions.
• Collect, maintain and analyse statutory compliance data across housing assets, ensuring data accuracy, integrity and consistency.
• Interpret compliance data to identify trends, risks and areas of non‑compliance, escalating issues and supporting remedial and preventative planning.
• Produce regular and ad‑hoc performance reports using Excel and other reporting tools to support management oversight and decision making.
• Support the monitoring of compliance related KPIs and provide data and insight that contributes to Tenant Satisfaction Measures (TSMs).
• Lead on planning and coordinating access arrangements for statutory inspections and remedial works, working closely with estate staff, operational colleagues and contractors to ensure access is secured.
• Liaise with contractors and internal teams to follow up overdue actions and support improvements in compliance performance.
• Support audits, assurance exercises and responses to internal or external regulatory queries.
• Contribute to the development and maintenance of procedures, data standards and system improvements that support effective compliance governance.

About You:

• Experience collecting, maintaining and analysing compliance related data within a housing, asset, CAFM or compliance management system.
• Understanding of statutory compliance obligations within housing such as fire safety, gas safety, asbestos management, legionella control, electrical safety or lifting equipment.
• Strong working knowledge of Microsoft Excel, including formulas, lookups and pivot tables, with the ability to produce clear and accurate reports.
• Experience working with large datasets and maintaining high levels of accuracy and attention to detail.
• Ability to work independently, manage competing priorities and respond to changing operational demands.
• Clear written and verbal communication skills, with the confidence to work with contractors, colleagues and senior stakeholders.
• An IOSH Working Safely qualification (or equivalent Health & Safety qualification) is required for this role.

Why Join us:

Working for the City of London Corporation offers the opportunity to contribute directly to the safety, quality and performance of housing services delivered to residents. In Property Services, you will play a key role in supporting statutory compliance, performance reporting and service improvement, while working as part of a collaborative and professional team. We offer hybrid working, a supportive working environment and the opportunity to develop your experience in housing compliance and performance management. The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.