The City of London Corporation is looking for a motivated and organised Home Ownership Officer to join the Community and Children's Services team at the Barbican Estate Office. You will play a key role in managing property charges and providing a high standard of service to leaseholders.
Key Responsibilities
- Calculate, prepare and issue service charges, ground rents, major works charges and buildings insurance.
- Ensure accurate property records, accounts and billing information.
- Carry out statutory consultations in line with relevant legislation.
- Respond to leaseholder enquiries, complaints and disputes professionally.
- Monitor costs, maximise income and meet performance targets.
- Support resident engagement activities and work collaboratively with colleagues and partners.
The Ideal Candidate Will Be
- Experienced in housing management, leasehold services or a related field.
- Knowledgeable about leasehold legislation and service charge processes.
- Confident in handling complex enquiries and resolving problems effectively.
- Highly organised, numerate and competent in IT and administration.
- An excellent communicator with strong customer service skills.
- Able to manage deadlines, maintain confidentiality and work effectively with diverse residents.
If you are passionate about delivering excellent customer service and supporting positive outcomes for residents, we would love to hear from you!
This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a Standard Disclosure & Barring Service check.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.
In addition to a competitive salary and membership of the excellent Local Government Pension Scheme, you can look forward to an all-round package of life-improving benefits and offers from interest-free season ticket and bicycle loans to discounts on health and wellbeing, arts and culture.
Closing date: 23:59pm on 16 November 2026.
Interviews will be held w/c 30 November 2026.
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Home Ownership Officer
Company: City of London Corporation Salary: £45650-50860 per annum Hours: Full-time Location: Barbican Estate Office, EC2Y 8EN Job type: Permanent Posting date: 2 Nov 2026 Closing date: 16 Nov 2026
Summary
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Home Ownership Officer in City of London employer: City of London Corporation
The Guildhall School of Music & Drama is an exceptional employer, offering a vibrant and inclusive work environment in the heart of London. With a strong commitment to professional development and innovation, employees benefit from hybrid working arrangements and the opportunity to collaborate with leading artists and professionals in the performing arts sector. Join us to be part of a prestigious institution that values creativity and fosters growth in a supportive community.
Contact Details:
City of London Corporation Recruitment Team
