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- Tasks: Assist residents and visitors at a car park, ensuring smooth operations and excellent customer service.
- Company: Join the City of London Corporation, a leader in community-focused services.
- Benefits: Enjoy competitive salary, pension scheme, and perks like discounts on health and culture.
- Why this job: Be the friendly face that enhances residents' experiences in a vibrant community.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible shifts with opportunities for personal growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
As an Estate Concierge you will be operating from a car park entrance to one of the Residential Tower Blocks. You will be responsible for assisting residents, their visitors, contractors, operating CCTV equipment and any other day to day queries.
Responsibilities and experience
- You will need to possess a courteous and tactful manner with experience of working in an excellent customer service environment, possibly a hotel or high class residential location, as the post entails contact with residents, their visitors and members of the public.
- Good communication skills are essential as you will need to provide written and verbal reports to the Car Park & Operations Manager on any incidents that occur whilst you are on duty.
- You must be able to demonstrate an ability to work on your own initiative and to remain calm when dealing with emergencies or unexpected events.
- Computer, Security, Customer Service is essential for this role.
Working arrangements
The successful applicant will be required to wear the uniform provided and work on a rotating 12 hour shift basis including nights, weekends and Bank Holidays.
Security and compliance
This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain an Enhanced adult's barred list Disclosure & Barring Service check.
Benefits
In addition to a competitive salary and membership of the excellent Local Government Pension Scheme, you can look forward to an all-round package of life-improving benefits and offers - from interest-free season ticket and bicycle loans to discounts on health and wellbeing, arts and culture.
Estate Concierge - Car Park Attendant in City of London employer: City of London Corporation
Contact Detail:
City of London Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Concierge - Car Park Attendant in City of London
✨Tip Number 1
Get to know the company! Research the City of London Corporation and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting residents and visitors, think of scenarios where you might need to handle tricky situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to showcase your communication skills! Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to stay calm and articulate during emergencies.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows you're serious about the position. Plus, you'll get updates on your application status, so you won't be left in the dark.
We think you need these skills to ace Estate Concierge - Car Park Attendant in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in hotels or high-class residential areas. We want to see how you’ve handled tricky situations and kept things running smoothly!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate good communication skills, so show us you can express yourself effectively!
Tailor Your Application: Don’t just send a generic application! Make it specific to the Estate Concierge role. Mention how your skills and experiences align with the responsibilities listed in the job description. We love seeing that extra effort!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at City of London Corporation
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Estate Concierge. Familiarise yourself with customer service principles, CCTV operation, and how to handle emergencies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since good communication is key for this position, practice articulating your thoughts clearly. You might be asked to describe how you would handle a difficult situation with a resident or visitor. Use examples from your past experiences to demonstrate your ability to remain calm and tactful under pressure.
✨Dress the Part
Even though you’ll be provided with a uniform, it’s important to present yourself well during the interview. Dress smartly to convey professionalism and respect for the role. This first impression can set the tone for the rest of the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential situations you might encounter as an Estate Concierge and how you would respond. Practising these scenarios can help you feel more prepared and confident during the interview.