Systems Analyst – Transit in London

The City of Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.

As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you'll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you'll become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.

Position Summary

Reporting to the Manager, Transit Plan & Projects, the System Analyst is responsible for supporting the Transit Services department to take a proactive approach to identify business improvement opportunities and leverage information technology to take the business improvement opportunities from inception through to realization. This job is responsible for supporting Transit in realizing the value of technology investments and building trusting relationships to help navigate the continuous change. This job oversees the management of all Transit technology solutions including procurement, implementation, and ongoing systems management.

Qualifications, Competencies

• Interprets, analyzes, and documents functional specifications, business and system requirements based on industry practices in order to comprehend the current state and future state of the business and provide a gap analysis.
• Responsible for continuous management and for all transit technology systems (HASTUS scheduling software, CONSAT GPS/AVL, SEON camera system, BEA/PIM farebox) including system maintenance, vendor contract management/service agreements, and system monitoring to ensure systems remain secure, functional, and modernized.
• Plan, monitor and control major transit technology projects using project management methodologies, including engagement with internal/external stakeholders to ensure effective solution delivery and appropriate resource management.
• Monitor emerging industry trends related to technology solutions in a transit environment.
• Other duties as assigned.

Education and Experience

• Degree/Diploma in Computer Science or related field.
• 3-5 years of recent relevant experience in a systems development environment, including experience as a project manager leading complex technology projects.
• Experience in a Transit/Transportation environment.
• Database and software programming experience.

Certifications or Designations

• “G” class Ontario drivers license.
• Project Management Professional, IT Infrastructure Library (ITIL), Change Management Certification (e.g. Prosci).

Skills, Abilities, Work Demands

• Detail oriented.
• Must be able to multi-task with focus.
• Proficient skills in MS Office, relational databases (Oracle, MS-SQL) and modern programming languages/tools.
• Knowledgeable in current information technology (Web based technology, Cloud Computing Technology).
• Knowledgeable in Business Intelligence reporting.
• Must have excellent communication, change management, negotiation, and conflict resolution skills.
• Demonstrated use of Change Management principles.
• Strong, effective customer service and interpersonal skills.
• Ability to work in a team environment, liaise with key stakeholders and to function effectively with minimal supervision.
• Strong time and project management skills.
• Strong problem-solving skills with the ability to gather and interpret information.
• Strong analytical and research skills with the ability to formulate solutions to complex issues.
• Must demonstrate the corporate competencies: Belonging, Collaboration, Accountability, and Innovation.
• Must obtain and maintain a satisfactory criminal record check.

Closing Statement

Please inform us of any accommodations we need to make to ensure a barrier‑free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC) and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at . Please apply to Internal Career Opportunities at: www.cityofkingston.ca/MyCareer. Your résumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act. Please ensure to check any spam or junk folders for any emails coming from a City of Kingston account.