At a Glance
- Tasks: Lead training and support for housing programs, ensuring compliance and improving client outcomes.
- Company: Join the City of Kingston, a community-focused team dedicated to building a better future.
- Benefits: Enjoy a competitive salary, pension plan, wellness programs, and flexible work arrangements.
- Other info: Be part of a dynamic team that values innovation, collaboration, and community growth.
- Why this job: Make a real impact in your community by helping those at risk of homelessness.
- Qualifications: Experience in housing services and strong communication skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
Program Integrity Officer (Housing & Homelessness Programs)
Job Title
Program Integrity Officer (Housing & Homelessness Programs)
Under the direction of a Housing Programs Administrator, develop, coordinate and facilitate external and internal training in accordance with federal and provincial housing and homelessness legislation, program guidelines, local policies and procedures.
Work collaboratively with housing and homelessness internal team, service providers and other community agencies with the goal of strengthening and delivering effective programs resulting in better outcomes for clients.
We support individuals and families experiencing or at risk of homelessness through compassionate, client-focused care and strong community partnerships.
Our team works to prevent and reduce homelessness by connecting people with resources and services that promote stability and create pathways to long‑term housing solutions.
What you'll do...
- Maintain comprehensive knowledge of provincial legislation and local policies as it relates to housing and homelessness.
Ensure that internal and external partners are operating within the confines of legislation, local policies, best practices and professional ethics.
- Orient, train and update users of Homeless Individuals & Families Information System (HIFIS) and/or Yardi Rent Café (Rent Café) on its use, policies and practices to foster optimal customer service and program integrity.
- Complete site visits at various community locations to provide on‑going support, leadership and mentoring to enhance housing and homelessness service provisions.
- Conduct HIFIS and/or Rent Café and program quality assessments for improved data integrity and provide recommendations to enhance quality outcomes.
- Work collaboratively and network with housing and homelessness programs and community partners to build positive relationships and establish linkages with City staff, service providers and community partners.
- Work with housing providers and support service agencies to ensure available programs are communicated and accessible to community members in need and develop new programs as dictated by local needs.
- Facilitate regular meetings and working groups with service providers aimed at problem solving complex system challenges, fostering solution‑focused conversations and improving client outcomes.
- Consult with local service providers and community partners in the support and development of the Housing & Homelessness Services System with respect to homelessness programs, transitional and supportive housing programs and social housing programs, including the collection and analysis of program and financial data.
- Evaluate capacity building activities and bring forward recommendations for program enrichment and respond to external requests for community service education.
- With the support of community partners, identify program delivery issues and deficiencies, communicate intervention strategies and participate in the evaluation of outcomes.
- Work with the peer PIO position to initiate community forums and training events that bring together housing and homelessness service providers.
- Develop, collect and disseminate resources to support quality programming in funded service provider agencies.
- Gather information, facilitate, plan and assist in the development of policies and procedures.
- Create presentations, participate in government forums and community meetings.
- As set forth in the City of Kingston Municipal Emergency Response Plan, perform duties in the event of a municipal emergency.
- Be aware and follow the Occupational Health and Safety Standards in relations to the Housing & Social Services Department.
- Other duties as assigned.
Qualifications
- 3 year diploma/degree.
- Three (3) years’ experience in the housing and homelessness services sector including a minimum of 2 years’ direct front line experience working with marginalized and/or vulnerable populations who have experienced housing instability and affordability issues.
- Experience providing oversight and guidance to external partners delivering programs inclusive of providing data review, analysis and feedback.
- Direct experience working with information management systems, databases and social assistance technology designed to support the program and operational activities of the Housing and Homelessness sector (preferably HIFIS, Yardi Rent Café, or the Province of Ontario’s Social Assistance Management System).
- Knowledge of applying the Housing First philosophy in the delivery of homelessness services (Housing First case management, Prevention/Diversion, Street Outreach and/or Emergency Shelter services) is considered an asset.
- Experience in municipal or not-for-profit public consultation, meeting facilitation, communication co‑ordination, policy development and interpretation is considered an asset.
- Working knowledge of the Housing Services Act, 2011 and corresponding Regulations are considered an asset.
- Working knowledge of Ontario Works and/or Ontario Disability Support Program policies and practices are considered an asset.
- Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation.
- Excellent written and verbal communication skills.
- Strong leadership and team building skills.
- Excellent organizational skills such as: prioritizing, keeping accurate and organized records and efficient management of workload while meeting timelines.
- Strong customer service skills including tact, diplomacy and ability to manage sensitive interactions with both staff and stakeholders.
- Ability to work effectively and independently with minimal supervision in a team environment.
- Strong data management skills including tool development, data collection, inputting, analysis and reporting.
- Demonstrated ability to provide support, guidance and leadership with the housing and homelessness sector with the goal of strengthening the delivery of high‑quality programs and services in accordance with local and provincial policy and direction.
- Intermediate Microsoft Office Skills (Word, Excel and Power Point - tested).
- Adherence to strict confidentiality requirements.
- Ability to work flexible hours as required (may include evenings and weekends).
- Must possess and maintain a valid class ‘G’ driver’s license and ability to provide own transportation.
- Must be able to obtain and maintain a satisfactory CPIC (Criminal Reference Check).
- Verbal and written French skills are an asset.
Benefits
- OMERS defined pension plan
- Employee wellness and assistance programs and resources
- Ongoing training and education opportunities
- Corporate perks such as discounted transit and fitness passes
- Learning & development resources and networks
- Relocation assistance and local resources
- Vacation entitlements
- Flexible work arrangements
Why us?
Join a team that’s building more than a city - we’re building a community where people thrive.
At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.
We’re more than just a municipal government - we’re a team of problem‑solvers, innovators, and community‑builders who take pride in shaping the place we call home.
As an employer, we’re committed to your growth, your well‑being, and creating an environment where every voice counts.
Your career is more than a job - it’s where your impact begins.
Why you’ll love it here…
We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long‑term disability.
Specific benefits can vary depending on your role and terms of employment.
Our commitment
The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron‑Wendat, and thanks these nations for their care and stewardship over this shared land.
Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.
Learn more about the City’s reconciliation initiatives.
The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff.
Accommodations are available at all stages of the recruitment and selection process to support a barrier‑free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
If you require any accommodations, please let us know.
For more information, you can contact us at hrcity@cityofkingston. ca.
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Program Integrity Officer (Housing & Homelessness Programs) in Kingston upon Thames employer: City of Kingston
The City of Kingston is an excellent employer, offering a supportive work environment where community safety is paramount. With flexible shifts and comprehensive training, employees can grow their skills while making a meaningful impact on the lives of school-age children. The city's commitment to employee well-being and public service creates a rewarding atmosphere for all staff members.
StudySmarter Expert Advice🤫
We think this is how you could land Program Integrity Officer (Housing & Homelessness Programs) in Kingston upon Thames
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at City of Kingston.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from City of Kingston!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like City of Kingston, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at City of Kingston or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Program Integrity Officer (Housing & Homelessness Programs) in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to City of Kingston:Before hitting send, make sure to tailor your application specifically to City of Kingston! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at City of Kingston
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
