Learning and Development Specialist in Kingston upon Thames

Under the general direction of the Supervisor, Organization Design & Development, the Learning & Development Specialist supports leadership and staff development through identification of training needs and the development, delivery, facilitation, and evaluation of learning opportunities for new and existing employees. This position is responsible for delivering and maintaining training programs that support the operational and strategic plans and priorities of the City.

We support the City’s workforce across the full employee lifecycle by providing integrated services in payroll, compensation, benefits, occupational health and safety, labour relations, learning and development, recruitment and selection, HR systems and core HR administration. We enable effective hiring, safe and inclusive workplaces, continuous learning, and strong employee engagement to support employee success and organizational priorities.

What you'll do...

• Implement and deliver a wide range of organizational development and learning services to enhance individual, team, and organizational performance, and build organizational capability.
• Design, develop, deliver and administer programs and initiatives in areas including corporate initiatives (performance management, leadership development, on-boarding, succession planning), team initiatives (change management, knowledge sharing, workshops, custom training solutions, standard operating procedures), job specific training and development (technical, soft skills, learning and development planning, coaching) and compliance training through the Learning Management System (LMS), King e-learning.
• Facilitate knowledge sharing throughout the organization by consulting with managers/staff to determine and establish learning objectives; make recommendations to managers on the development of long-term planning for meeting training needs and work collaboratively with leaders and business units to design and develop learning curriculum in multiple modes of delivery, including e-learning, instructor led classes and blended learning.
• Work in consultation with leaders, staff, and departments to develop new and productive learning and development tools and approaches that satisfy staff and departmental priorities while ensuring all documentation and related training materials are accessible and in well suited and effective formats.
• Conduct needs assessments to determine emerging requirements for knowledge and skills training in response to new/changing policies/programs; prepare or provide input to business cases for new/revised training programs.
• Maintain training records to ensure compliance, leveraging system automation tools for effectiveness, efficiency and reporting.
• Develop and implement performance metrics, evaluation tools and methodologies to evaluate the success of training initiatives both in-class and online.
• Communicate information and ideas clearly and concisely to individuals and/or groups while applying adult learning principles.
• Serve as a learning and development subject matter expert, partnering with departments to help navigate, interpret, provide insights, and generate solutions.

Qualifications:

• University degree in Education, Human Resources, Organization Development or a related field.
• 3-5 years related experience in Learning and Development, Instructional Design and facilitation of adult learning.
• Proven experience in the design, development, implementation and facilitation of executive programming.
• Strong, effective customer service and interpersonal skills.
• Excellent facilitation skills as well as superior verbal and written communication skills.
• Demonstrated expertise in instructional design.
• Ability to effectively network and partner with stakeholders to become a trusted advisor.
• Knowledge of learning and documentation concepts, practices, and procedures.
• Proficient in the use of technology to facilitate learning.
• Excellent analytical, research, planning, coordination, project management and execution skills.
• Demonstrated commitment to continuous learning and improvement.
• Ability to communicate on an ongoing basis with internal contacts including all levels of departmental and management as well as individual staff members.
• Required to obtain and maintain a satisfactory criminal record check.

Why us?

Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all. We’re more than just a municipal government - we’re a team of problem-solvers, innovators, and community-builders who take pride in shaping the place we call home.

Our commitment

The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land. Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.

Accommodations are available at all stages of the recruitment and selection process to support a barrier-free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know.