At a Glance
- Tasks: Handle payments, provide customer service, and manage financial records for residents.
- Company: Join the City of Kingston, a community-focused organisation dedicated to making a difference.
- Benefits: Enjoy competitive pay, health coverage, flexible work options, and ongoing training.
- Other info: Be part of a team that values collaboration, accountability, and innovation.
- Why this job: Make a real impact in a supportive environment while helping residents thrive.
- Qualifications: Experience in finance and customer service, with strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Finance & Customer Service Clerk, Rideaucrest Home
Job Title
Finance & Customer Service Clerk, Rideaucrest Home
Reporting to the Supervisor of Finance & Administration, the Finance & Customer Service Clerk is responsible to provide first point-of-contact to the public in collecting and processing a variety of resident and vendor payments including resident accommodation fees, trust account transactions, and external vendors payments, on behalf of residents and the corporation, using various financial systems.
The position provides superior customer service by responding to inquiries and investigating discrepancies.
Responsibilities also include the processing and data entry of payments, balancing cash and preparing deposits, reconciling revenue, and updating spreadsheets for upload into the corporate financial management system.
The Finance & Customer Service Clerk will also liaise with both internal and external customers to provide customer focused service to ensure positive representation of the values of the City of Kingston.
Rideaucrest Home provides high-quality, compassionate long-term care for Kingston residents.
Our team works together to create a safe, supportive environment where residents feel valued and cared for every day.
We manage billing, payroll, and the administrative tasks that keep Rideaucrest Home running smoothly.
Our team ensures accuracy, compliance, and excellent service for residents and families.
What you'll do...
As Finance & Customer Service Clerk at Rideaucrest you will be responsible for accounting processes and providing customer service including but not limited to:
- Liaise with internal and external customers for accounting related purposes and documents including deposit summaries and invoice payments
- Process a variety of customer payments received in person, by mail, or over the phone.
- Process accounts payable, accounts receivable, cheque requisitions and record cash receipts
- Prepare and reconcile weekly bank deposits
- Manage and reconcile resident trust accounts
- Review and process entries in electronic resident database
- Prepare and process admission and annual resident rate reductions through the Ministry of health database
- Manage mid-month electronic bank transfer and reconcile non-sufficient fund transfers
- Provide quality customer service while responding to public and internal inquiries, concerns, and investigating discrepancies
- Maintain data and conduct regular reviews/audits of work to ensure accuracy and integrity
- Perform month end and year end working papers, reconciliation, and adjustments
- Perform administrative functions, manage records and office systems including filing, storage, and purging
- Other duties as assigned
- Minimum 1-year diploma in office administration or equivalent
2 years experience including
- One (1) years’ experience handling cash and completing high volume of financial transactions and financial/accounting experience in a computerized environment
- One (1) year recent and relevant experience in providing customer service
- Work experience in a Health Care setting strongly preferred.
- Working knowledge of Financial Management System and Point Click Care software will be considered an asset.
- Strong organizational and customer service/administrative skills
- Ability to perform in a fast paced and demanding work environment
- Demonstrated ability to interact with seniors in a caring and respectful manner
- Ability to maintain confidentiality
- Typing at 40 wpm (tested)
- Proficient with Microsoft Office Outlook, Excel, and Word at basic level (tested)
- Strong attention to detail with good mathematical skills and a high degree of accuracy
- Proven interpersonal skills and a team player
- A confident self-starter who can take initiative and meet deadlines
- Must obtain and maintain a satisfactory criminal record check, including vulnerable sector.
- Proof of immunity to communicable diseases
- Proof of recent screening for Tuberculosis (TB)
- Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation
Why us?
Join a team that’s building more than a city - we’re building a community where people thrive.
At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.
We’re more than just a municipal government - we’re a team of problem-solvers, innovators, and community-builders who take pride in shaping the place we call home.
As an employer, we’re committed to your growth, your well-being, and creating an environment where every voice counts.
Your career is more than a job - it’s where your impact begins.
Why you’ll love it here…
We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long-term disability.
Specific benefits can vary depending on your role and terms of employment.
In addition, employees may enjoy access to
- OMERS defined pension plan
- Vacation entitlements
- Employee wellness and assistance programs and resources
- Ongoing training and education opportunities
- Flexible work arrangements
- Corporate perks such as discounted transit and fitness passes
- Learning & development resources and networks
- Relocation assistance and local resources
To learn more about working at the City of Kingston, click here .
Learn more about what makes Kingston so special on Possible Made Here. org .
Accommodations are available at all stages of the recruitment and selection process to support a barrier-free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
If you require any accommodations, please let us know.
For more information, you can contact us at hrcity@cityofkingston. ca .
The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff.
Our commitment
The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.
Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.
Learn more about the City's reconciliation initiatives .
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Finance & Customer Service Clerk, Rideaucrest Home in Kingston upon Thames employer: City of Kingston
The City of Kingston is an excellent employer, offering a supportive work environment where community safety is paramount. With flexible shifts and comprehensive training, employees can grow their skills while making a meaningful impact on the lives of school-age children. The city's commitment to employee well-being and public service creates a rewarding atmosphere for all staff members.
StudySmarter Expert Advice🤫
We think this is how you could land Finance & Customer Service Clerk, Rideaucrest Home in Kingston upon Thames
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like City of Kingston. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Finance & Customer Service Clerk, Rideaucrest Home in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to City of Kingston.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on City of Kingston's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at City of Kingston
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with City of Kingston.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at City of Kingston will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former City of Kingston employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
