At a Glance
- Tasks: Deliver top-notch customer service across various channels, helping residents access city services.
- Company: Join a dynamic team representing the City and making a difference in the community.
- Benefits: Flexible part-time hours, valuable experience, and a chance to develop your communication skills.
- Other info: Fast-paced environment with opportunities for personal growth and community engagement.
- Why this job: Be the friendly face of the City, solving problems and assisting residents every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service and support for all City services across a variety of channels, including in-person, over the phone, and online.
We’re the City’s first point of contact, helping residents access services quickly and easily, whether in person, by phone, or online. Our team answers questions, resolves issues, and guides people through processes to ensure every interaction is friendly, efficient, and helpful.
What you’ll do:
- Represent the City as the first point of contact, providing support for a wide range of municipal services and programs.
- Respond to a range of inquiries and concerns from internal departments and the public in a professional and courteous manner.
- Offer multi‑channel service delivery at counters, over the phone and online (e‑mail, service requests), including facility bookings, membership and program registration.
Customer Experience Agent, Regular Part-Time employer: City of Kingston
As a Customer Experience Agent with the City, you will be part of a dedicated team that values community engagement and service excellence. Our supportive work culture fosters professional growth through ongoing training and development opportunities, ensuring you can thrive in your role while making a meaningful impact on residents' lives. Enjoy the unique advantage of working in a vibrant urban environment, where your contributions directly enhance the quality of life for the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Agent, Regular Part-Time
✨Tip Number 1
Get to know the company! Research the City’s services and values so you can show off your knowledge during interviews. It’ll help us see how well you fit into our team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or complaints. We want to see how you’d keep things friendly and efficient.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. It’s a great way to get insider tips and maybe even a referral to help you land that part-time gig.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Experience Agent, Regular Part-Time
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve handled inquiries and resolved issues in a friendly and efficient manner.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what we need to know about your skills and experiences!
Tailor Your Application:Make sure to customise your application for the Customer Experience Agent role. Mention specific skills that relate to the job description, like multi-channel service delivery or handling inquiries professionally.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at City of Kingston
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past. This role is all about being the friendly face of the City, so showing that you know how to handle inquiries and resolve issues will impress the interviewers.
✨Practice Multi-Channel Scenarios
Since you'll be dealing with customers in various ways—face-to-face, over the phone, and online—think about how you would handle different scenarios. Prepare for role-play questions where you might need to demonstrate your approach to resolving a complaint or guiding someone through a process. The more prepared you are, the more confident you'll feel!
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you tailor your communication style to different audiences. Whether it’s a frustrated resident or a colleague, demonstrating your ability to adapt will show that you can handle the diverse interactions expected in this position.
✨Research the City’s Services
Familiarise yourself with the services and programs offered by the City. Knowing what’s available will help you answer questions more effectively and show your genuine interest in the role. It also gives you a chance to ask insightful questions during the interview, which can set you apart from other candidates.
