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- Tasks: Join our team to provide top-notch administrative support in compliance and amenity.
- Company: Kingston Council, a diverse and inclusive workplace focused on community service.
- Benefits: Enjoy hybrid work options, professional development, and generous parental leave.
- Other info: Flexible hours, onsite parking, and a supportive work environment await you.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: Experience in administration and customer relationship management is a plus.
The predicted salary is between 50000 - 60000 £ per year.
Permanent full-time position
Hybrid work options available
$74,303 - $79,054 per annum plus superannuation (dependent on experience)
Cheltenham location onsite parking and close to public transportation
About the role
We are seeking an Administration Officer to join the Business Support team working with the Compliance and Amenity Department. Reporting to the Administration Coordinator, your role is to:
- Be an integral part of the Compliance and Amenity Department with the primary function to ensure a customer centric service is provided to all community members and staff within the Organisation
- Ensure accurate and timely coordination of information into and out of the department, as the position works with employees at all levels across Council
- Provide administrative support to the department as a whole, including word processing, filing and maintenance of records, processing registrations and renewals, issuing of permits, bookings and distribution of correspondence to the department
- Input accurate records of customer service requests electronically using the Council database system (currently Pathway) – this includes the allocation of requests to areas and in urgent/emergency cases, direct to an area Officer for immediate action
- Maintain accurate electronic records using the Council’s records management system (currently HPE Content Manager)
Skills and Experience
We are looking for someone with:
- Background or qualification in administration
- Experience using a customer relationship management system; use of Pathway and Content Management would be desirable
- Excellent communication and time management skills
Values and EEO
The right candidate will be able to demonstrate the City of Kingston’s values of We make a difference | We show care and respect | We take pride in our work | We are better together
Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.
How to Apply
To learn more about this role, please view the full Position Description on our Careers website. If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the Apply button. All applications must be submitted online through our careers portal. Please note that we do not accept applications or inquiries from recruitment agencies.
Enquiries
For any inquiries about the position, please contact the Administration Support Coordinator. Applicants must have the legal right to work in Australia. For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us with your request.
About Kingston
Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations. We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.
Why you’ll love working for us
At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:
- Hybrid work options – average 2 days working from home (or pro rata)
- Flexible Work Options, including remote and flexible hours
- Learning and development opportunities through professional development programs
- Access to accrued day off every four weeks (Full time employees only)
- Salary Packaging
- Purchase leave options
- Career development opportunities
- Study/development assistance
- Discounted gym memberships
- 16 weeks paid parental leave for both primary and partner carers
- Employee Assistance Programs (EAP)
- Social club events
- Close to public transport
- Free Onsite parking
For further information visit our website
Join our team - City of Kingston
Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation. We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages. Applications are encouraged from all sectors of the community, including Aboriginal and/or Torres Strait Islander communities. We support adjustments throughout the recruitment process and during employment.
Administration Officer - Compliance & Amenity in Cheltenham employer: City of Kingston Careers
Contact Detail:
City of Kingston Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer - Compliance & Amenity in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Kingston Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the Compliance and Amenity Department. Understand their goals and challenges so you can show how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Since this role is all about providing customer-centric service, being able to articulate your thoughts clearly will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Kingston team.
We think you need these skills to ace Administration Officer - Compliance & Amenity in Cheltenham
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Administration Officer role. Highlight your relevant experience and how it aligns with the responsibilities mentioned in the job description. We want to see your personality shine through!
Showcase Your Skills: Don’t forget to emphasise your communication and time management skills in your application. These are key for the role, so give us examples of how you've used them in past experiences. We love a good story!
Be Clear and Concise: When writing your resume and cover letter, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-organised application that gets straight to the good stuff!
Apply Through Our Website: Remember to submit your application through our careers portal. It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at City of Kingston Careers
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administration Officer role. Familiarise yourself with the Compliance and Amenity Department's functions and how your skills can contribute to their goals.
✨Showcase Your Customer Service Skills
Since this role is all about providing a customer-centric service, prepare examples from your past experiences where you've excelled in customer service. Highlight how you handled requests and ensured satisfaction, as this will resonate well with the interviewers.
✨Familiarise Yourself with Relevant Systems
If you have experience with customer relationship management systems like Pathway or HPE Content Manager, be ready to discuss it. If not, do a bit of research on these systems so you can speak confidently about how you would adapt to using them.
✨Emphasise Teamwork and Values
Kingston Council values collaboration and respect. Prepare to discuss how you embody these values in your work. Share examples of how you've worked effectively in teams and contributed to a positive workplace culture.