Program Integrity Officer (Housing & Homelessness Programs)

Program Integrity Officer (Housing & Homelessness Programs)

Job Title:

Program Integrity Officer (Housing & Homelessness Programs)

Under the direction of a Housing Programs Administrator, develop, coordinate and facilitate external and internal training in accordance with federal and provincial housing and homelessness legislation, program guidelines, local policies and procedures. Work collaboratively with housing and homelessness internal team, service providers and other community agencies with the goal of strengthening and delivering effective programs resulting in better outcomes for clients.

We support individuals and families experiencing or at risk of homelessness through compassionate, client-focused care and strong community partnerships. Our team works to prevent and reduce homelessness by connecting people with resources and services that promote stability and create pathways to long‑term housing solutions.

What you'll do...

• Maintain comprehensive knowledge of provincial legislation and local policies as it relates to housing and homelessness. Ensure that internal and external partners are operating within the confines of legislation, local policies, best practices and professional ethics.
• Orient, train and update users of Homeless Individuals & Families Information System (HIFIS) and/or Yardi Rent Café (Rent Café) on its use, policies and practices to foster optimal customer service and program integrity.
• Complete site visits at various community locations to provide on‑going support, leadership and mentoring to enhance housing and homelessness service provisions.
• Conduct HIFIS and/or Rent Café and program quality assessments for improved data integrity and provide recommendations to enhance quality outcomes.
• Work collaboratively and network with housing and homelessness programs and community partners to build positive relationships and establish linkages with City staff, service providers and community partners.
• Work with housing providers and support service agencies to ensure available programs are communicated and accessible to community members in need and develop new programs as dictated by local needs.
• Facilitate regular meetings and working groups with service providers aimed at problem solving complex system challenges, fostering solution‑focused conversations and improving client outcomes.
• Consult with local service providers and community partners in the support and development of the Housing & Homelessness Services System with respect to homelessness programs, transitional and supportive housing programs and social housing programs, including the collection and analysis of program and financial data.
• Evaluate capacity building activities and bring forward recommendations for program enrichment and respond to external requests for community service education.
• With the support of community partners, identify program delivery issues and deficiencies, communicate intervention strategies and participate in the evaluation of outcomes.
• Work with the peer PIO position to initiate community forums and training events that bring together housing and homelessness service providers.
• Develop, collect and disseminate resources to support quality programming in funded service provider agencies.
• Gather information, facilitate, plan and assist in the development of policies and procedures.
• Create presentations, participate in government forums and community meetings.
• As set forth in the City of Kingston Municipal Emergency Response Plan, perform duties in the event of a municipal emergency.
• Be aware and follow the Occupational Health and Safety Standards in relations to the Housing & Social Services Department.
• Other duties as assigned.

Qualifications

• 3 year diploma/degree.
• Three (3) years’ experience in the housing and homelessness services sector including a minimum of 2 years’ direct front line experience working with marginalized and/or vulnerable populations who have experienced housing instability and affordability issues.
• Experience providing oversight and guidance to external partners delivering programs inclusive of providing data review, analysis and feedback.
• Direct experience working with information management systems, databases and social assistance technology designed to support the program and operational activities of the Housing and Homelessness sector (preferably HIFIS, Yardi Rent Café, or the Province of Ontario’s Social Assistance Management System).
• Knowledge of applying the Housing First philosophy in the delivery of homelessness services (Housing First case management, Prevention/Diversion, Street Outreach and/or Emergency Shelter services) is considered an asset.
• Experience in municipal or not-for-profit public consultation, meeting facilitation, communication co‑ordination, policy development and interpretation is considered an asset.
• Working knowledge of the Housing Services Act, 2011 and corresponding Regulations are considered an asset.
• Working knowledge of Ontario Works and/or Ontario Disability Support Program policies and practices are considered an asset.
• Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation.
• Excellent written and verbal communication skills.
• Strong leadership and team building skills.
• Excellent organizational skills such as: prioritizing, keeping accurate and organized records and efficient management of workload while meeting timelines.
• Strong customer service skills including tact, diplomacy and ability to manage sensitive interactions with both staff and stakeholders.
• Ability to work effectively and independently with minimal supervision in a team environment.
• Strong data management skills including tool development, data collection, inputting, analysis and reporting.
• Demonstrated ability to provide support, guidance and leadership with the housing and homelessness sector with the goal of strengthening the delivery of high‑quality programs and services in accordance with local and provincial policy and direction.
• Intermediate Microsoft Office Skills (Word, Excel and Power Point - tested).
• Adherence to strict confidentiality requirements.
• Ability to work flexible hours as required (may include evenings and weekends).
• Must possess and maintain a valid class ‘G’ driver’s license and ability to provide own transportation.
• Must be able to obtain and maintain a satisfactory CPIC (Criminal Reference Check).
• Verbal and written French skills are an asset.

Benefits

• OMERS defined pension plan
• Employee wellness and assistance programs and resources
• Ongoing training and education opportunities
• Corporate perks such as discounted transit and fitness passes
• Learning & development resources and networks
• Relocation assistance and local resources
• Vacation entitlements
• Flexible work arrangements

Why us?

Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.

We’re more than just a municipal government - we’re a team of problem‑solvers, innovators, and community‑builders who take pride in shaping the place we call home. As an employer, we’re committed to your growth, your well‑being, and creating an environment where every voice counts. Your career is more than a job - it’s where your impact begins.

Why you’ll love it here…

We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long‑term disability. Specific benefits can vary depending on your role and terms of employment.

Our commitment

The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron‑Wendat, and thanks these nations for their care and stewardship over this shared land.

Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.

Learn more about the City’s reconciliation initiatives.

The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff.

Accommodations are available at all stages of the recruitment and selection process to support a barrier‑free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know. For more information, you can contact us at

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