Part-time Customer Service Representative in Chester

Kingsland is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Kingsland is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The City of Kingsland are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Kingsland will not tolerate discrimination or harassment based on any of these characteristics. Kingsland encourages applicants of all ages.

The Customer Service Representative performs various customer service functions, including:

• Greeting and assisting customers
• Accepting and posting payments
• Issuing receipts
• Receiving and processing applications
• Producing and mailing letters and notices
• Sorting bills
• Generating reports

Essential Functions:

• Greets the public in a prompt, warm, and service-oriented manner and assures the City’s standards for customer contact and telephone protocol are met.
• Processes various applications and permits; receives various monies and payments; and provides counter assistance and telephone coverage.
• Processes mail and night drop payments.
• Receives payments from customers.
• Inputs payments, makes change, and issues receipts to customers.
• Types a variety of documents including letters, forms, memos, and statements.
• Balances the cash drawer daily.
• Coordinates the routine delinquent account collection program, including preparation and mailing of final notices, shuts-off and turns-on orders, documenting and monitoring payment schedules, when needed.
• Researches tax information and complex customer problems in a calm manner and provides feedback to supervisor.
• Performs light janitorial duties.
• Accepts and posts tax payments.
• Performs related duties as assigned.

Qualifications:

• High School diploma or GED and six months of experience required; or any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
• Ability to use personal computers and general office equipment.
• Strong skills in communicating and presenting a positive, professional image of City services.
• Knowledge of cash collections procedures and cashier duties.
• Skill in defusing angry or agitated people.
• Ability to effectively present information, explain utility rate structures, rate changes, and other related City procedures to a variety of individuals.
• Ability to perform complex mathematical calculations with error-free accuracy.
• Ability to develop computer spreadsheets using complex formulas and a variety of financial and other mathematical functions.
• Ability to work within established guidelines with little direct supervision.
• Ability to deal with the general public in all types of situations arising during work activities.
• Knowledge of telephone techniques and etiquette.
• Ability to use interpersonal skills with tact, patience, and courtesy.
• Ability to communicate effectively both orally and in writing.
• Basic skills in accounting and computer data entry.
• Ability to count cash effectively and efficiently.
• Demonstrated record of good work attendance.
• Must be bondable.

Working Conditions and Physical Abilities:

Work is performed in office settings. Hand-eye coordination and fine manipulation skills are necessary to operate computers and various office machines. This position also requires good listening skills and occasional lifting of up to 20 pounds.