148-08 Customer Service Representative in Chester

• Kingsland is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of
• Any

Kind: Kingsland is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at The City of Kingsland are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Kingsland will not tolerate discrimination or harassment based on any of these characteristics.

Kingsland encourages applicants of all ages.

• Customer Service Representative
• Category: Finance
• Status: Open Position
• Closing: Open Until Filled
• Pay Grade: H-22

Responsibilities

• Greets the public in a prompt, warm, and service-oriented manner and assures the City’s standards for customer contact and telephone protocol are met.
• Greets and directs the public; processes various applications and permits; receives various monies and payments; and provides counter assistance and telephone coverage.
• Processes mail and night drop payments.
• Receives payments from customers.
• Inputs payments, makes change, and issues receipts to customers.
• Types a variety of documents including letters, forms, memos, and statements.
• Balances the cash drawer daily.
• Counts cash and records on the balancing sheet. Totals checks, utility stubs, general receipts, and records on the balancing sheet.
• Coordinates the routine delinquent account collection program, including preparation and mailing of final notices, shuts-off and turns-on orders documenting and monitoring payment schedules, when needed.
• Makes copies and faxes of work orders.
• Researches tax information. Researches complex customer problems in a calm manner and provides feedback to supervisor.
• Performs light custodial duties.
• Accepts and posts tax payments.
• Perform related duties as assigned.

Qualifications

• High School diploma or GED and six months of experience required; or any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
• Ability to use personal computers and general office equipment.
• Must have strong skills in communicating and presenting a positive, professional image of City services.
• Must have knowledge of cash collections procedures and cashier duties.
• Ability to effectively present information, explain utility rate structures, rate changes, and other related City procedures to a variety of individuals in such a way as to maintain an atmosphere conducive to the conduct of business.
• Ability to perform complex mathematical calculations with error free accuracy.
• Ability to develop computer spreadsheets using complex formulas and a variety of financial and other mathematical functions.
• Ability to work within established guidelines with little direct supervision.
• Ability to deal with the general public in all types of situations arising during work activities.
• Knowledge of telephone techniques and etiquette.
• Ability to use interpersonal skills with tact, patience, and courtesy.
• Ability to communicate effectively both orally and in writing.
• Basic skills in accounting and computer data entry.
• Ability to count cash effectively and efficiently.
• Demonstrated record of good work attendance.
• Must be bondable.
• Special Requirements

Extensive background check including criminal history, drug screen, and credit profile required.

Working Conditions

Working Conditions and Physical Abilities Work is performed in office settings.

Hand-eye coordination and fine manipulation skills are necessary to operate computers and various office machines.

This position also requires good listening skills and occasional lifting of up to 20 pounds.

NOTICE: The above job profile does not include all essential and nonessential duties of this job.

All employees with disabilities are encouraged to contact the Personnel Department to review and discuss the essential and nonessential functions of the job.

An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation.

DISCLAIMER: Job profiles are not intended, nor should they be construed to be, an exhaustive list of all responsibilities, tasks, skills, efforts, working conditions, or similar behaviors, attributes or requirements associated with a job.

A job profile is not a comprehensive job description.

It is intended for the sole purpose of acquainting a person who is unfamiliar with such position with a brief overview of the position's general direction and scope.

This position profile is confidential, is intended for internal use only and may not be copied or reproduced by anyone for any purpose without written permission from the Human Resources Director or the City Manager.

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