At a Glance
- Tasks: Provide top-notch reception and information services while supporting the administration team.
- Company: Join a vibrant college community with a focus on student success.
- Benefits: Enjoy 45 days holiday, flexible working, and access to great campus facilities.
- Other info: Great career development opportunities and a supportive work environment.
- Why this job: Be the friendly face of the college and make a difference every day.
- Qualifications: SVQ Level II/3 or equivalent and experience in reception or admin roles.
The predicted salary is between 27682 - 28473 £ per year.
Permanent, Part Time 14 hours per week
Salary: Grade 2 Bar - £27,682 - £28,473 per annum pro rata (starting salary will commence at £27,682 per annum pro rata)
Location: City & Riverside Campus
You will provide reception, switchboard and mailroom support to the Administration Services function, and provide a high level of customer service at all times.
Responsibilities and Qualifications:
- Must have an SVQ Level II/3 Higher Grades or equivalent and have previous experience with working in a reception/switchboard/administrative role.
- Ability to work flexibly as part of a team, have good communication skills, and a working knowledge of MS Office, Word, Excel and databases.
- Pro-active, able to deal with unexpected emergency situations and work well under pressure.
Benefits:
- Generous holiday entitlement - 45 days holiday (including bank & public holidays)
- Local Government Pension Scheme (LGPS)
- Flexible working opportunities
- Access to occupational health & a 24/7 confidential employee support service
- Access to a dedicated health & wellbeing team
- Cycle to work scheme
- Access to campus facilities such as Costa Coffee, City Market (Bakery & Butchers), Hair and Beauty Salon, College Gym, Library Services
Successful applicants will be subject to a satisfactory PVG Disclosure Check & Certificate of Good Conduct and must be eligible to work in the UK.
Please note CVs will not be accepted.
Applications Close No Later Than Midnight on Friday 20th March 2026
Vacancy Reference: 3574
Reception and Information Services Assistant in Glasgow employer: CITY OF GLASGOW COLLEGE
At City of Glasgow College, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. With generous benefits such as 45 days of holiday, access to campus facilities, and flexible working opportunities, we ensure our staff can thrive both personally and professionally in a vibrant educational environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Information Services Assistant in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CITY OF GLASGOW COLLEGE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CITY OF GLASGOW COLLEGE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception and Information Services Assistant in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CITY OF GLASGOW COLLEGE:Your cover letter is your chance to shine! Tell us why you want to work at CITY OF GLASGOW COLLEGE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CITY OF GLASGOW COLLEGE!
How to prepare for a job interview at CITY OF GLASGOW COLLEGE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
