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- Tasks: Provide friendly front of house services and maintain high customer service standards.
- Company: Join City of Glasgow College, a leading institution in Scotland with modern campuses.
- Benefits: Enjoy 45 days holiday, flexible working, and exclusive retail discounts.
- Why this job: Be part of a motivated team, gain valuable experience, and contribute to a positive environment.
- Qualifications: No specific qualifications required; just a friendly attitude and willingness to learn.
- Other info: Successful applicants will undergo PVG Disclosure checks and must be eligible to work in the UK.
The predicted salary is between 22600 - 23600 £ per year.
Location: City of Glasgow College
Type: Permanent, Full-Time - 35 hours per week
Salary: Grade 2, £26,532 - £28,343 per annum (Starting salary £26,532)
The successful candidate will provide friendly, front of house services to students, staff, and visitors, maintaining high standards of customer service, security, and safety.
Key responsibilities include:
- Handling potentially challenging situations
- Managing conflicts professionally
- Working with the Health & Safety team
- Responding to hazards
- Participating in First Aid and Fire Evacuation teams
This role offers an excellent opportunity to join one of Scotland's leading colleges with access to development opportunities within a motivated workforce. Our modern campuses provide an excellent working and learning environment.
Benefits include:
- Local Government Pension Scheme (LGPS)
- 45 days holiday (including bank & public holidays)
- Flexible working opportunities
- Occupational health & employee support services
- Health & wellbeing team access
- Cycle to work scheme
- Campus facilities such as Costa Coffee, College Gym, Library, etc.
- Exclusive retail discounts
Previous applicants need not reapply. Successful applicants will undergo PVG Disclosure checks and must be eligible to work in the UK.
For detailed job description and application, visit the College website. CVs are not accepted.
Closing date: Midnight, Wednesday 18th June 2025.
Vacancy Reference: 3399
Seniority level: Entry level
Employment type: Full-time
Job function: Health Care Provider
Industries: Hotels and Motels
Front of House Officer employer: CITY OF GLASGOW COLLEGE
Contact Detail:
CITY OF GLASGOW COLLEGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer
✨Tip Number 1
Familiarise yourself with the City of Glasgow College's values and mission. Understanding their commitment to customer service and safety will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully handled challenging situations or conflicts. This role requires strong interpersonal skills, so showcasing your ability to manage stress and maintain professionalism is key.
✨Tip Number 3
Research common health and safety protocols relevant to front of house roles. Being knowledgeable about these procedures will demonstrate your proactive approach and readiness to contribute to the safety of the college environment.
✨Tip Number 4
Engage with current employees or alumni from the college on platforms like LinkedIn. They can provide insights into the workplace culture and expectations, which can be invaluable for tailoring your approach during the application process.
We think you need these skills to ace Front of House Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Front of House Officer position. Tailor your application to highlight relevant experiences that demonstrate your ability to handle customer service, conflict management, and safety protocols.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the college. Mention specific examples from your past experiences that align with the responsibilities outlined in the job description, such as handling challenging situations or working in a team.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for this role, such as communication, problem-solving, and teamwork. Make sure to include any relevant certifications, especially in First Aid or Health & Safety, as these will strengthen your application.
Follow Application Instructions: Ensure you follow the application instructions precisely. Since CVs are not accepted, focus on completing the application form thoroughly and accurately. Double-check for any specific questions or sections that need detailed responses.
How to prepare for a job interview at CITY OF GLASGOW COLLEGE
✨Showcase Your Customer Service Skills
As a Front of House Officer, you'll be the first point of contact for students and visitors. Be prepared to share examples of how you've provided excellent customer service in previous roles, especially in challenging situations.
✨Demonstrate Conflict Management Abilities
This role involves handling potentially difficult situations. Think of specific instances where you've successfully managed conflicts or de-escalated tense situations, and be ready to discuss your approach during the interview.
✨Familiarise Yourself with Health & Safety Protocols
Since you'll be working closely with the Health & Safety team, it's important to understand basic health and safety regulations. Brush up on relevant policies and be ready to discuss how you would respond to hazards or emergencies.
✨Express Enthusiasm for the Role
Show genuine interest in the position and the college. Research City of Glasgow College and be prepared to explain why you want to work there, highlighting any specific aspects of the college that resonate with you.
