1st Line ICT Desktop Support

1st Line ICT Desktop Support

Position: 35 hours per week / Permanent

Location: Anniesland Campus (will work across all campus sites)

Salary: £25,873 per annum

Contractual Hours: 35 hours per week

Basis: Full Time

Region: Central

Package: GCC support staff terms and conditions apply.

Step Into Tech: Become Our 1st Line ICT Desktop Support Star!

What You’ll Be Doing

• Be the first point of contact for ICT support via phone, Email, MS Teams, and in person.
• Install and maintain ICT, printing, and AV equipment.
• Log and manage support requests using our ITIL-based Service Desk.
• Troubleshoot issues, escalating when needed, and keep users informed.
• Assist with password resets, office moves, and equipment setups.
• Monitor antivirus and backup reports, taking action where needed.
• Maintain asset registers and support software/hardware availability.
• Help manage deliveries and purchase orders.

What You’ll Bring

• HNC (SCQF Level 7) in a technical IT-related subject or equivalent experience.
• Solid understanding of desktop operating systems and Office applications.
• Strong communication skills and a customer-first attitude.
• A knack for problem-solving and working as part of a team.
• Willingness to travel between campuses when needed.

Why You’ll Love This Role

• Work with a supportive, forward‑thinking ICT team.
• Gain hands‑on experience across a wide range of technologies.
• Access training and development to grow your skills.
• Make a real impact on staff and students’ digital experience.
• Generous annual leave entitlement: 45 days, including public holidays.

Reference: GCC000707

Closing Date: Sunday, 1st March 2026

How to Apply: Submit your application today and help shape the future of ICT in education.