1st Line ICT Desktop Support

Salary
£25,873 per annum
Contractual hours
35
Basis
Full Time
Region
Central
Package
GCC support staff terms and conditions apply.
Job category/type
Support
Date posted
09/02/2026
Job reference
GCC000707
1st Line ICT Desktop Support 35 hours per week / Permanent Step Into Tech: Become Our 1st Line ICT Desktop Support Star
Are you ready to launch your career in ICT and make a real difference in how technology supports education? Were looking for a proactive, tech-savvy individual to join our ICT team as a 1st Line ICT Desktop Support Specialist.
This is your chance to be the go-to person for solving tech challenges, supporting staff and students, and keeping our digital infrastructure running smoothly across college campuses. What Youll Be Doing
Be the first point of contact for ICT supportvia phone, Email, MS Teams and in person.
Install and maintain ICT, printing, and AV equipment.
Log and manage support requests using our ITIL-based Service Desk.
Troubleshoot issues, escalate when needed, and keep users informed.
Assist with password resets, office moves, and equipment setups.
Monitor antivirus and backup reports, and take action where needed.
Maintain asset registers and support software/hardware availability.
Help manage deliveries and purchase orders. What Youll Bring
HNC (SCQF Level 7) in a technical IT-related subject or equivalent experience.
Solid understanding of desktop operating systems and Office applications.
Strong communication skills and a customer-first attitude.
A knack for problem-solving and working as part of a team.
Willingness to travel between campuses when needed. Why Youll Love This Role
Work with a supportive and forward-thinking ICT team.
Gain hands-on experience with a wide range of technologies.
Access training and development to grow your skills.
Make a real impact on the digital experience of staff and students.
Generous annual leave entitlement: 45 days including public holidays
If youre enthusiastic about technology, love helping people, and want to grow in a fast-paced ICT environmentthis is the role for you
Submit your application today and help shape the future of ICT in education. Location: Anniesland Campus (The successful candidate will be expected to work across all three of Glasgow Clyde College campuses when required). Salary: £25,873 per annum Reference: CGCC000 Closing Date: Sunday 1st March 2026
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