At a Glance
- Tasks: Assist visitors and manage monuments across the city, ensuring a great experience.
- Company: The City of Edinburgh Council, committed to diversity and inclusion.
- Benefits: Competitive salary, flexible working hours, and a supportive workplace culture.
- Other info: Opportunities for personal growth and development in a vibrant city.
- Why this job: Join a team that values respect, integrity, and flexibility while making a difference in the community.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25905 - 26111 £ per year.
Job Description
Visitor and Monument Assistant
City Wide
Salary: £25,905 - £26,111 (pro-rata for part-time)
Hours: up to 36 per week, 52 weeks
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page https://www.edinburgh.gov.uk/work-us/behaviours"; target="_blank">Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on X at @edincounciljobs
View Visitor">https://www.edinburgh.gov.uk/downloads/file/36776/culture-visitor-and-m… and Monument Assistant job description
">https://counter.adcourier.com/SmFjb2IuSG9iYmlzLjQyMTA0LjEzNTMyQGNpdHlvZ…;Visitor and Monument Assistant - City Wide - 12145_1761216885 in Edinburgh employer: CITY OF EDINBURGH COUNCIL
The City of Edinburgh Council is an exceptional employer that prioritises a diverse and inclusive workplace culture, ensuring all employees feel valued and empowered to excel. With a commitment to employee growth and flexible working arrangements, this role as a Visitor and Monument Assistant offers the opportunity to contribute meaningfully to the community while enjoying a supportive environment in the heart of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor and Monument Assistant - City Wide - 12145_1761216885 in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CITY OF EDINBURGH COUNCIL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CITY OF EDINBURGH COUNCIL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Visitor and Monument Assistant - City Wide - 12145_1761216885 in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CITY OF EDINBURGH COUNCIL:Your cover letter is your chance to shine! Tell us why you want to work at CITY OF EDINBURGH COUNCIL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CITY OF EDINBURGH COUNCIL!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
