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- Tasks: Lead a team to ensure high standards of service and safety in high-rise buildings.
- Company: Join a dynamic team focused on enhancing community living in Edinburgh.
- Benefits: Enjoy flexible working options and a supportive workplace culture.
- Why this job: Make a real impact on community safety and service delivery while developing your leadership skills.
- Qualifications: Experience in housing or estate management with strong leadership and organisational skills required.
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity to join our High-Rise Management and Capital Investment Team, working to deliver a valued front-line service and support the delivery of our capital investment programme. Are you an experienced Team Leader with a passion for excellent customer care and service delivery? We’re looking for a dedicated Team Leader to lead a team of concierge and estate officers in ensuring our high rise and estates are safe, secure, and well maintained. You’ll have experience in housing, factoring or estate management, a strong understanding of health and safety and fire risk protocols, and proven leadership and organisational skills. You’ll be confident working in a customer-focused environment and capable of managing people and services across a wide area.
Key Responsibilities:
- Lead and manage day-to-day operations across high-rise blocks and the wider estate.
- Oversee service delivery, staffing, training, performance, and compliance with health and safety standards.
- Ensure high standards of customer service, security (including CCTV), cleaning, and maintenance.
- Manage concierge and stair-cleaning contracts, including performance monitoring and invoice approval.
- Liaise with internal teams and external services to ensure integrated housing and concierge support.
- Conduct inspections and risk assessments, particularly around fire safety in high-rise buildings.
- Respond to emergency situations and collaborate with emergency services and contractors.
- Drive continuous improvement and contribute to city-wide service delivery, development, and investment.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation. As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work. To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring our Behaviours of Respect, Integrity and Flexibility into your ways of working. Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Team Leader - Concierge employer: CITY OF EDINBURGH COUNCIL
Contact Detail:
CITY OF EDINBURGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Concierge
✨Tip Number 1
Familiarise yourself with our organisational culture and values, particularly around Respect, Integrity, and Flexibility. During your interactions, whether in networking or interviews, demonstrate how you embody these behaviours in your previous roles.
✨Tip Number 2
Prepare to discuss specific scenarios where you've successfully led a team in a customer-focused environment. Highlight your experience in managing operations, ensuring safety standards, and delivering excellent service, as these are key aspects of the role.
✨Tip Number 3
Research the latest trends and best practices in estate management and health and safety protocols. Being knowledgeable about current issues will not only impress us but also show your commitment to continuous improvement in service delivery.
✨Tip Number 4
Engage with our community on social media platforms like Twitter. This can provide insights into our work culture and recent initiatives, which you can reference during your discussions, demonstrating your genuine interest in joining our team.
We think you need these skills to ace Team Leader - Concierge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Highlight your experience in housing, estate management, and customer service in your application.
Tailor Your CV: Customise your CV to reflect your leadership experience and knowledge of health and safety protocols. Use specific examples that demonstrate your ability to manage teams and deliver excellent customer care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your approach to leadership. Mention how you embody the organisation's values of Respect, Integrity, and Flexibility.
Prepare for Behavioural Questions: Since the interview process will focus on behavioural and technical skills, prepare examples from your past experiences that illustrate how you handle challenges, lead teams, and ensure safety and compliance.
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Team Leader in Concierge. Familiarise yourself with the key tasks such as managing day-to-day operations, overseeing service delivery, and ensuring compliance with health and safety standards.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership and organisational skills. Think about times when you've successfully managed a team or improved service delivery, and be ready to discuss these experiences during the interview.
✨Emphasise Customer Care
Since this role is customer-focused, be prepared to talk about your approach to excellent customer care. Share specific instances where you went above and beyond to ensure customer satisfaction, and how you would apply this in the context of high-rise management.
✨Align with Company Values
Familiarise yourself with the company's values of Respect, Integrity, and Flexibility. Be ready to discuss how you embody these behaviours in your work and how they influence your decision-making and interactions with others.
