City of Edinburgh Council is seeking an Advice and Complaint Lead to provide professional and management support for handling all adult social work complaints across Edinburgh Health and Social Care Partnership. The role covers triaging, directing to correct service areas and ensuring investigations within statutory timescales.
With a 36-hour week and a salary range of £47,639 to £56,392, the post requires customer-facing experience, complaint management skills and collaboration across services.
#J-18808-LjbffrSenior Advice & Complaints Lead, Social Care (Flexible Hours) employer: CITY OF EDINBURGH COUNCIL
The City of Edinburgh Council is an exceptional employer, dedicated to fostering a diverse and inclusive work environment where every employee feels valued and empowered. With a strong commitment to employee growth, we offer flexible working options and a supportive culture that prioritises respect, integrity, and flexibility, making it an ideal place for those seeking meaningful and rewarding employment in the heart of Edinburgh.
