At a Glance
- Tasks: Lead the management of adult social work complaints and enquiries with a focus on timely investigations.
- Company: The City of Edinburgh Council, committed to diversity and inclusion.
- Benefits: Flexible working arrangements and a supportive environment.
- Other info: Join a diverse team dedicated to improving community services.
- Why this job: Make a difference in social care while developing your leadership skills.
- Qualifications: Experience in complaint management and customer-facing roles in health and social care.
The predicted salary is between 40000 - 50000 £ per year.
The City of Edinburgh Council is seeking an Advice and Complaint Lead at Waverley Court. This role involves managing all adult social work complaints and enquiries received by the Advice and Complaints Service, ensuring proper investigation within statutory timescales.
Experience in complaint management and a customer-facing role within health and social care is preferred. The Council emphasizes diversity and inclusion, welcoming applications from underrepresented groups and offering flexible working arrangements.
Senior Advice & Complaints Lead - Social Care - Flexible employer: CITY OF EDINBURGH COUNCIL
The City of Edinburgh Council is an excellent employer, offering a supportive work culture that prioritises diversity and inclusion while providing flexible working arrangements. Employees in the Senior Advice & Complaints Lead role benefit from opportunities for professional growth within a dynamic environment dedicated to improving social care services for the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Advice & Complaints Lead - Social Care - Flexible
✨Tip Number 1
Network like a pro! Reach out to folks in the social care sector, especially those who work at the City of Edinburgh Council. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your complaint management skills. Think of real-life examples where you've handled complaints effectively, as this will show you're the right fit for the role.
✨Tip Number 3
Show your passion for diversity and inclusion! The Council values these principles, so be sure to highlight any relevant experiences or initiatives you've been part of that promote these values.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Advice & Complaints Lead - Social Care - Flexible
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in complaint management and customer-facing roles. We want to see how your skills align with the needs of the Advice and Complaints Service.
Showcase Your Experience:Don’t just list your previous jobs; share specific examples of how you've successfully handled complaints or enquiries in health and social care. This will help us understand your approach and problem-solving skills.
Be Authentic:We value diversity and inclusion, so be yourself! Share your unique perspective and experiences that make you a great fit for our team. Authenticity goes a long way in making your application stand out.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to receive and review your application, and we can’t wait to hear from you!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Know Your Stuff
Make sure you brush up on your knowledge of complaint management within social care. Familiarise yourself with the relevant legislation and best practices, as well as any recent changes in policies that might affect the role.
✨Showcase Your Experience
Prepare to discuss specific examples from your past roles where you've successfully managed complaints or enquiries. Highlight your customer-facing experience and how it has shaped your approach to resolving issues effectively.
✨Emphasise Diversity and Inclusion
Since the Council values diversity, think about how your background and experiences can contribute to a more inclusive environment. Be ready to share your thoughts on how to support underrepresented groups in social care.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if the Council's values align with yours, especially regarding flexible working arrangements.
