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- Tasks: Provide outstanding customer service at events and performances.
- Company: Join a vibrant cultural venue team at Usher Hall.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Encouraging diverse applicants to create an inclusive workplace.
- Why this job: Be part of exciting events and make a difference in the community.
- Qualifications: No specific qualifications required, just a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Hours: Casual as and when required. Evening and weekend work essential. Typical evening shift from 5pm - 9pm. Weekends 1pm - 9pm.
We are looking for Casual Ticketing Services Assistants to provide outstanding frontline service to customers using the Cultural Venues box office for a wide range of performances, events and programmes across the performance venues (Usher Hall, Assembly Rooms, Churchill Theatre and Ross Theatre) and agency sales for other external events; ensuring first class customer care is provided across a range of channels which support the sales and marketing of events.
We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented.
You can find out more on Our Behaviours web page.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Casual Ticketing Services Assistant - Usher Hall - 14446_1778151116 in Scotland employer: CITY OF EDINBURGH COUNCIL
Contact Detail:
CITY OF EDINBURGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Ticketing Services Assistant - Usher Hall - 14446_1778151116 in Scotland
✨Tip Number 1
Get to know the venue! Familiarise yourself with Usher Hall and its events. This way, when you chat with potential employers, you can show off your passion and knowledge about what they do.
✨Tip Number 2
Network like a pro! Attend events at the venue or similar places. Meeting people in the industry can lead to opportunities that aren’t even advertised yet. Plus, it’s a great way to get your name out there!
✨Tip Number 3
Be ready for those casual shifts! Since the role is casual, be flexible with your availability. Show that you’re eager to jump in whenever needed, especially during busy evenings and weekends.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Casual Ticketing Services Assistant - Usher Hall - 14446_1778151116 in Scotland
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing top-notch customer service. Share any experiences where you've gone the extra mile to help someone out, especially in a busy environment like a box office.
Tailor Your Application: Make sure to customise your application to fit the role of Casual Ticketing Services Assistant. Highlight any relevant experience you have in ticketing or working in cultural venues, and don’t forget to mention your availability for evening and weekend shifts!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s your enthusiasm for the arts or your unique background, we value diversity and want to see what makes you special.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Know Your Venue
Familiarise yourself with the Usher Hall and other venues mentioned in the job description. Understand their history, the types of events they host, and any recent performances. This will show your genuine interest and help you answer questions about how you can contribute to the customer experience.
✨Customer Service Focus
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond for a customer or resolved a difficult issue. This role is all about frontline service, so demonstrating your skills in this area is crucial.
✨Be Ready for Flexibility
Since the position requires evening and weekend work, be prepared to discuss your availability openly. Highlight your willingness to adapt to the needs of the venue and how you can manage your time effectively around the casual hours.
✨Embrace Diversity and Inclusion
The organisation values diversity, so be ready to talk about how you can contribute to an inclusive environment. Share any relevant experiences that showcase your understanding of different perspectives and how you can support underrepresented groups in the workplace.