At a Glance
- Tasks: Support frontline waste operations by managing systems and analysing data.
- Company: Join the Neighbourhood Environment Services team at Seafield Depot.
- Benefits: Competitive salary, flexible working, and a commitment to diversity.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Play a key role in supporting essential city services and make a difference.
- Qualifications: Strong IT skills, attention to detail, and problem-solving abilities.
The predicted salary is between 27257 - 29850 £ per year.
- Operational Support Performance and Improvement Assistant
- Seafield
- Depot
Salary: £27,257 - £29,850 Hours: 36 per week We're looking for an organised and technically literate Operational Support Assistant to join our Neighbourhood Environment Services team at Seafield Depot, Fillyside Road.
In this vital role, you'll help support the smooth running of frontline waste and cleansing operations by managing internal systems, analysing data, and ensuring accurate customer information.
You'll work closely with supervisors and managers to monitor performance, extract reports, manage enquiries, and keep key systems updated.
The ideal candidate will have strong IT skills, attention to detail, and the ability to solve problems and interpret data.
If you're ready to play a key part in supporting essential city services, we'd love to hear from you.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best.
We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented.
All applicants will be considered fairly based on skills and experience.
Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Find out more about our commitment to equalities https://www. edinburgh. gov. uk/work-us/inclusive-edinburgh/4 As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people.
We're interested not only in your skills and experience but also in your approach to work.
Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on X at @edincounciljobs View Operational Support Performance and Improvement Assistant job description View Operational Support Performance and Improvement Assistant person specification
Operational Support Performance and Improvement Assistant - Seafield Depot - 15783_1784718419 employer: CITY OF EDINBURGH COUNCIL
The City of Edinburgh Council is an exceptional employer, dedicated to fostering a diverse and inclusive work environment where every employee feels valued and empowered. With a strong commitment to employee growth, we offer flexible working options and a supportive culture that prioritises respect, integrity, and flexibility, making it an ideal place for those seeking meaningful and rewarding employment in the heart of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Performance and Improvement Assistant - Seafield Depot - 15783_1784718419
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CITY OF EDINBURGH COUNCIL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CITY OF EDINBURGH COUNCIL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operational Support Performance and Improvement Assistant - Seafield Depot - 15783_1784718419
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CITY OF EDINBURGH COUNCIL:Your cover letter is your chance to shine! Tell us why you want to work at CITY OF EDINBURGH COUNCIL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CITY OF EDINBURGH COUNCIL!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
