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- Tasks: Provide outstanding customer service at various cultural venues and events.
- Company: Join a diverse team at Usher Hall, part of Edinburgh's vibrant cultural scene.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Opportunities for personal growth and a commitment to inclusivity.
- Why this job: Be part of exciting events and make a difference in the community.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 26806 - 27032 £ per year.
Salary: £26,806 - £27,032
Hours: Casual as and when required. Evening and Weekend work essential. Typical evening shift from 5pm - 9pm. Weekends 1pm - 9pm.
We are looking for Casual Ticketing Services Assistants to provide outstanding frontline service to customers using the Cultural Venues box office for a wide range of performances, events and programmes across the performance venues (Usher Hall, Assembly Rooms, Churchill Theatre and Ross Theatre) and agency sales for other external events; ensuring first class customer care is provided across a range of channels which support the sales and marketing of events.
Note to applicants: Please ensure you have read the Job description and Person Specification before applying. When filling out the application please enter as much detail as possible. This information determines who will be called for interview.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Casual Ticketing Services Assistant - Usher Hall - 14446_1778151116 in Old Town employer: CITY OF EDINBURGH COUNCIL
Contact Detail:
CITY OF EDINBURGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Ticketing Services Assistant - Usher Hall - 14446_1778151116 in Old Town
✨Tip Number 1
Get to know the venue! Familiarise yourself with Usher Hall and its events. This way, when you chat with potential employers or during interviews, you can show off your enthusiasm and knowledge about what they do.
✨Tip Number 2
Network like a pro! Attend events at the venue or related gatherings. Meeting people in person can lead to opportunities that aren’t advertised. Plus, it’s a great way to get your name out there!
✨Tip Number 3
Be ready for those interviews! Brush up on how you embody the behaviours of Respect, Integrity, and Flexibility. Think of examples from your past experiences that showcase these traits, as they’re key to landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight your customer service skills, which are crucial for this role.
We think you need these skills to ace Casual Ticketing Services Assistant - Usher Hall - 14446_1778151116 in Old Town
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description and person specification carefully. This will help you understand what we're looking for and tailor your application accordingly.
Be Detailed in Your Application: When filling out your application, don’t hold back! Provide as much detail as possible about your skills and experiences. This is your chance to shine and show us why you're the perfect fit for the role.
Showcase Your Customer Service Skills: Since this role is all about providing outstanding frontline service, make sure to highlight any relevant customer service experience. We want to see how you can bring first-class care to our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Know the Venue Inside Out
Before your interview, make sure you research Usher Hall and its events. Familiarise yourself with the types of performances and programmes they host. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their customer service.
✨Showcase Your Customer Service Skills
As a Casual Ticketing Services Assistant, you'll be on the frontline. Prepare examples from your past experiences where you've provided excellent customer care. Think about situations where you went above and beyond to help someone, as this aligns with their commitment to first-class service.
✨Embrace Their Values
The interview will assess how you embody their behaviours of Respect, Integrity, and Flexibility. Reflect on how these values resonate with your work ethic and prepare to share specific instances where you've demonstrated them in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills in a customer service context. Practice responding to potential situations you might face as a ticketing assistant, such as handling a difficult customer or managing a busy shift. This will help you think on your feet during the interview.