At a Glance
- Tasks: Support your community by helping users develop digital skills and access vital information.
- Company: Join the City of Edinburgh Council, dedicated to serving diverse communities.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Other info: Inclusive workplace culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while fostering a love for reading and learning.
- Qualifications: Customer service skills and a passion for engaging with young people.
The predicted salary is between 27257 - 29850 £ per year.
Salary: £27,257 - £29,850 (pro-rata for part-time)
Hours: 14.08hrs per week, 52 weeks
We are recruiting Library Advisor staff to join our library teams in a number of library locations across the city. Posts are shift working and include Saturdays and evenings. Our libraries are at the heart of their communities. Members of staff work with their community to help create a thriving place to live and to help reduce poverty and inequality.
We support users to develop their digital skills, and we help them get the information and advice they need. Our staff encourage babies and children to develop their language and reading ability through programmes like Bookbug and Read, Write Count. We help those of all ages in the community who struggle with loneliness by providing them with a place to meet and connect. We provide a full range of books and other resources to help everyone to live, learn and work.
Young people are regular users of libraries and can range from structured activity to simply meeting up with friends. It is vital that our staff have a broad understanding of the issues faced by young people and that individually or as part of the team, you are willing to engage with and support young people and maintain a positive, safe and trusted environment. Any youth engagement experience will be welcomed.
To be a successful member of our team you must be able to show that you can deliver excellent customer service and that you can understand the needs of different parts of the community. If you could be an effective team player in a service that puts customers first, please apply.
If you are invited to interview, we will ask you your preferred hours and discuss with you the permanent and temporary positions. Whilst we recruit to teams in individual libraries, staff are expected to work in any library across the city.
The City of Edinburgh Council is committed to recruiting people who will deliver high quality public services to our diverse communities within the city of Edinburgh. As an equal opportunity employer, we recognise and value the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings.
We are committed to building an inclusive recruitment culture where all people feel valued, included and able to be at their best. We would like to encourage conversations with people who have not previously thought about employment within a Local Authority. We warmly invite people to take this opportunity to demonstrate their ability regardless of age, disability, sex, gender, race, marital status, sexual orientation, religious or political beliefs.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work. To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Libraries Adviser - Multiple Locations across City - 17245_1793877439 employer: City of Edinburgh Council
Stockbridge Primary School is an excellent employer, offering a supportive and inclusive work environment where Early Years Practitioners can thrive. With a commitment to professional development and a focus on diversity, employees are encouraged to grow their skills while contributing to a nurturing atmosphere for children. Located in Edinburgh, the school promotes flexible working arrangements and values the unique perspectives of all staff members, making it a rewarding place to build a career in early years education.
StudySmarter Expert Advice🤫
We think this is how you could land Libraries Adviser - Multiple Locations across City - 17245_1793877439
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like City of Edinburgh Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at City of Edinburgh Council and let us see your personality shine through!
We think you need these skills to ace Libraries Adviser - Multiple Locations across City - 17245_1793877439
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and City of Edinburgh Council.
Get Familiar with Our Brand:Before applying, take some time to learn about City of Edinburgh Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at City of Edinburgh Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress City of Edinburgh Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which City of Edinburgh Council will surely appreciate.
