At a Glance
- Tasks: Support your community by providing information, resources, and digital skills training in libraries.
- Company: Join the City of Edinburgh Council, dedicated to serving diverse communities.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Inclusive workplace culture that values diversity and encourages all applicants.
- Why this job: Make a real difference in people's lives while fostering a love for reading and learning.
- Qualifications: Customer service skills and a passion for engaging with young people.
The predicted salary is between 27257 - 29850 £ per year.
Salary: £27,257 - £29,850 (pro-rata for part-time positions)
Hours: 36 per week, 52 weeks
We are recruiting Library Advisor staff to join our library teams in a number of library locations across the city. Posts are shift working and include some Saturdays and evenings.
Our libraries are at the heart of their communities. Members of staff work with their community to help create a thriving place to live and to help reduce poverty and inequality. We support users to develop their digital skills, and we help them get the information and advice they need.
Our staff encourage babies and children to develop their language and reading ability through programmes like Bookbug and Read, Write Count. We help those of all ages in the community who struggle with loneliness by providing them with a place to meet and connect. We provide a full range of books and other resources to help everyone to live, learn and work.
Young people are regular users of libraries and can range from structured activity to simply meeting up with friends. It is vital that our staff have a broad understanding of the issues faced by young people and that individually or as part of the team, you are willing to engage with and support young people and maintain a positive, safe and trusted environment. Any youth engagement experience will be welcomed.
To be a successful member of our team you must be able to show that you can deliver excellent customer service and that you can understand the needs of different parts of the community. If you could be an effective team player in a service that puts customers first, please apply.
If you are invited to interview, we will ask you your preferred hours and discuss with you the permanent and temporary positions. Whilst we recruit to teams in individual libraries, staff are expected to work in any library across the city.
The City of Edinburgh Council is committed to recruiting people who will deliver high quality public services to our diverse communities within the city of Edinburgh. As an equal opportunity employer, we recognise and value the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings.
We are committed to building an inclusive recruitment culture where all people feel valued, included and able to be at their best. We would like to encourage conversations with people who have not previously thought about employment within a Local Authority. We warmly invite people to take this opportunity to demonstrate their ability regardless of age, disability, sex, gender, race, marital status, sexual orientation, religious or political beliefs.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.
We are committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work. To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Libraries Adviser - Multiple Locations across City - 17235_1793872558 employer: City of Edinburgh Council
Stockbridge Primary School is an excellent employer, offering a supportive and inclusive work environment where Early Years Practitioners can thrive. With a commitment to professional development and a focus on diversity, employees are encouraged to grow their skills while contributing to a nurturing atmosphere for children. Located in Edinburgh, the school promotes flexible working arrangements and values the unique perspectives of all staff members, making it a rewarding place to build a career in early years education.
StudySmarter Expert Advice🤫
We think this is how you could land Libraries Adviser - Multiple Locations across City - 17235_1793872558
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City of Edinburgh Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City of Edinburgh Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Libraries Adviser - Multiple Locations across City - 17235_1793872558
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City of Edinburgh Council:Your cover letter is your chance to shine! Tell us why you want to work at City of Edinburgh Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City of Edinburgh Council!
How to prepare for a job interview at City of Edinburgh Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
