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- Tasks: Manage complaints, FOI requests, and data monitoring in a dynamic team.
- Company: Join the City of Edinburgh Council, committed to diversity and inclusion.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a performance-driven mindset required.
- Other info: Exciting chance to work in a supportive and collaborative environment.
The predicted salary is between 33287 - 39129 £ per year.
Salary: £33,287 - £39,129
Hours: 36 per week, 52 weeks
We have an exciting opportunity for a highly motivated and experienced individual to join the Area Based Regeneration and Shared Repairs Service in the Low-Rise Block Management team. The successful applicant will be responsible for managing complex complaints, Freedom of Information Requests and service enquiries, along with data collection and monitoring during project delivery and systems administration of the Case Management System.
You will work closely with colleagues from a range of disciplines in the Low-Rise Block Management team to support the day-to-day administration of all finance-related issues and provide management information to enable service level decision making and improvement in a busy and complex environment. You should be confident, performance driven and have strong communication skills.
The postholder will be expected to provide ad-hoc systems training, guidance, and support for the wider staff group. If you are someone who enjoys new opportunities and have strong communication skills demonstrating our behaviours - respect, integrity and flexibility we would love to hear from you.
If you have any questions or want to know more about the role, please contact avril.melvin@edinburgh.gov.uk or craig.ogg@edinburgh.gov.uk for more information.
We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work. To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring our behaviours of respect, integrity and flexibility into your ways of working.
You can find out more on Our Behaviours web page.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Information and Control Officer - Waverley Court - 12838_1770301876 employer: CITY OF EDINBURGH COUNCIL
Contact Detail:
CITY OF EDINBURGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information and Control Officer - Waverley Court - 12838_1770301876
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to understand their values. This will help you align your answers with their behaviours of respect, integrity, and flexibility.
✨Tip Number 2
Practice your responses to behavioural questions. Think of examples from your past experiences that showcase how you've demonstrated the key behaviours they’re looking for. We want you to shine in the interview!
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows your interest in the role and helps you determine if it’s the right fit for you. Plus, it’s a great way to engage with the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Information and Control Officer - Waverley Court - 12838_1770301876
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Information and Control Officer role. Highlight your experience with managing complaints and data collection, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since strong communication is a must-have for this role, don’t shy away from demonstrating this in your application. Use clear and concise language, and maybe even share examples of how you've effectively communicated in past roles. We love to see that!
Emphasise Our Behaviours: Remember to reflect our behaviours of respect, integrity, and flexibility in your application. Share experiences that showcase these values in action. This will help us see how you fit into our culture at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of the Information and Control Officer. Familiarise yourself with managing complex complaints and Freedom of Information Requests, as well as the importance of data collection and monitoring. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication skills are essential for this position, prepare examples from your past experiences where you've effectively communicated with colleagues or managed service enquiries. Be ready to discuss how you can support the team in providing ad-hoc systems training and guidance.
✨Emphasise Behavioural Fit
The interview will focus on behavioural aspects, so think about how you embody the values of respect, integrity, and flexibility. Prepare specific examples that illustrate how you've demonstrated these behaviours in previous roles, especially in challenging situations.
✨Prepare for Technical Questions
As the role involves systems administration of the Case Management System, brush up on any relevant technical skills. Be prepared to discuss your experience with similar systems and how you can contribute to improving service level decision-making through effective data management.
