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- Tasks: Support tenants and homeless individuals with housing management and advice services.
- Company: Join The City of Edinburgh Council, dedicated to improving lives through housing services.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive workplace culture.
- Why this job: Make a real impact in the community while developing your skills in a diverse environment.
- Qualifications: No specific qualifications required; just a passion for helping others and a willingness to learn.
- Other info: This role involves regulated work with vulnerable groups, requiring background checks.
The predicted salary is between 32010 - 37626 Ā£ per year.
Job Description
Housing and Homelessness Service
Housing Officer ā Temporary Accommodation
Salary: Ā£32,010 ā Ā£37,626
Hours: 36 per week
An exciting opportunity has arisen for a Housing Officer position in The City of Edinburgh Council's Temporary Accommodation Service, within Housing and Homelessness.
Improving the quality of life of our customer is our top priority. Our Housing Officers provide a range of housing management services, information, assessment and advice services to our tenants, homeless people and other customers, including residents, neighbours of our homes and people seeking housing advice. The role also includes the co-ordination of other housing and support services to support our customers and ensure the effective delivery of housing services and services for homeless people.
You will fulfil the Council's duties by working to legislative and good practice requirements and in collaboration with many other statutory services and partner organisations. The role requires you to display resilience daily and the ability to take ownership and responsibility of applicable tasks, keeping up to date with current legislation and legislative changes.
You will put your customers first, respect and understand their concerns and needs when delivering services to them and inspire confidence and respect in your customers for you and the service you work for. You will be sensitive and responsive to the needs of all your customers, many of whom may experience significant challenges in their lives.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page https://www.edinburgh.gov.uk/work-us/behaviours"; target="_blank" rel="nofollow">Our Behaviours ā The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on X at @edincounciljobs
View https://www.edinburgh.gov.uk/downloads/file/37546/housing-officer-cec13ā¦; target="_blank" rel="nofollow">Housing Officer job description
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Housing Officer - 10929_1753442910 employer: CITY OF EDINBURGH COUNCIL
Contact Detail:
CITY OF EDINBURGH COUNCIL Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Housing Officer - 10929_1753442910
āØTip Number 1
Familiarise yourself with the current housing legislation and best practices in Scotland. This knowledge will not only help you understand the role better but also demonstrate your commitment to staying updated, which is crucial for a Housing Officer.
āØTip Number 2
Showcase your customer service skills during the interview process. Since the role focuses on improving the quality of life for customers, be prepared to discuss specific examples of how you've successfully handled challenging situations or provided support to individuals in need.
āØTip Number 3
Research The City of Edinburgh Council's values and behaviours, particularly around Respect, Integrity, and Flexibility. Be ready to explain how you embody these values in your work, as this will align you closely with their organisational culture.
āØTip Number 4
Network with current or former Housing Officers or professionals in the housing sector. They can provide valuable insights into the role and the organisation, and may even offer tips on what to expect during the interview process.
We think you need these skills to ace Housing Officer - 10929_1753442910
Some tips for your application š«”
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in housing management, customer service, and legislative knowledge. Use specific examples that demonstrate your ability to handle the challenges mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving the quality of life for customers. Mention how your values align with the Council's behaviours of Respect, Integrity, and Flexibility.
Prepare for Behavioural Questions: Since the interview process will focus on behavioural and technical skills, prepare examples from your past experiences that demonstrate how you embody the desired behaviours and how you approach problem-solving in challenging situations.
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
āØUnderstand the Role and Responsibilities
Make sure you thoroughly read the job description and understand the key responsibilities of a Housing Officer. Be prepared to discuss how your previous experiences align with these duties, especially in providing housing management services and supporting vulnerable customers.
āØDemonstrate Your Customer-Centric Approach
Since the role focuses on improving the quality of life for customers, think of examples where you've put customers first in your previous roles. Highlight your ability to empathise with their needs and how you've successfully resolved issues in the past.
āØFamiliarise Yourself with Relevant Legislation
Stay updated on current housing legislation and good practice requirements. Be ready to discuss how you would apply this knowledge in your role, as well as any changes in legislation that may impact your work as a Housing Officer.
āØEmphasise Your Behavioural Fit
The interview will focus on behavioural and technical skills, so be prepared to showcase how you embody the Council's values of Respect, Integrity, and Flexibility. Think of specific situations where you've demonstrated these behaviours in your work.
