At a Glance
- Tasks: Support the Temporary Accommodation Service by delivering high-quality customer service and administrative support.
- Company: Join the City of Edinburgh Council, committed to diversity and inclusion.
- Benefits: Competitive salary, flexible working options, and a supportive work environment.
- Other info: We value respect, integrity, and flexibility in our workplace culture.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 27257 - 29850 £ per year.
An exciting opportunity has arisen for a Housing Assistant in the Council's Temporary Accommodation Service. You will have significant experience of working in an administrative role within a housing association, council or similar organisation. With excellent communication and IT skills, coupled with a passion and track record for delivering high quality customer services; you will have the ability to work under pressure, organise your own workload and have great time management skills.
You will put your customers first, respect and understand their concerns and needs when delivering services to them and inspire confidence and respect in your customers for you and the service you work for. You will be sensitive and responsive to the needs of all your customers, many of whom may experience significant challenges in their lives.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Housing Assistant - North East Locality Office - 14790_1779979748 employer: CITY OF EDINBURGH COUNCIL
The City of Edinburgh Council is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. As a Housing Assistant in the Temporary Accommodation Service, you will be part of a dedicated team committed to making a positive impact in the community, with opportunities for flexible working and a focus on respect, integrity, and flexibility in all interactions. The Council values diversity and actively encourages applications from underrepresented groups, ensuring that every employee feels valued and empowered to contribute their best.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant - North East Locality Office - 14790_1779979748
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Council's values and behaviours. This way, you can show how your own approach aligns with their focus on respect, integrity, and flexibility.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and ability to handle pressure, as these are key for the Housing Assistant role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles that highlight your administrative skills and how you've successfully supported customers. This will help you stand out during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace Housing Assistant - North East Locality Office - 14790_1779979748
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in administrative roles, especially within housing associations or councils. We want to see how your skills align with the job description, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate how you’ve effectively communicated with customers in the past. Share specific examples that show your ability to listen and respond to their needs.
Highlight Your Customer Service Passion:We’re looking for someone who puts customers first! In your application, share stories that illustrate your commitment to delivering high-quality customer service, especially in challenging situations. This will help us see your dedication to making a difference.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Know Your Stuff
Make sure you understand the role of a Housing Assistant and the specific responsibilities involved in temporary accommodation. Brush up on your knowledge of housing policies and customer service best practices, as this will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about situations where you’ve had to listen carefully to concerns and respond sensitively, as this will demonstrate your ability to put customers first.
✨Demonstrate Time Management
Be ready to discuss how you organise your workload and manage your time effectively. You might want to share specific strategies or tools you use to prioritise tasks, especially when under pressure, as this aligns with the job's requirements.
✨Embrace the Values
Familiarise yourself with the Council's behaviours of Respect, Integrity, and Flexibility. Prepare to give examples of how you embody these values in your work. This will not only show that you fit their culture but also that you’re committed to creating a positive environment for both colleagues and customers.
