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- Tasks: Support homelessness prevention and deliver high-quality customer services in a dynamic team.
- Company: Join the City of Edinburgh Council, committed to diversity and inclusion.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in administrative roles and strong communication skills are essential.
- Other info: Join a diverse team dedicated to creating a positive impact in the community.
The predicted salary is between 26337 - 28835 £ per year.
Housing and Homelessness Service Housing Assistant - System Wide Approach to Prevention (SWAP) - fixed term until 31/12/2026 Westerhailes
Salary: £26,337 - £28,835
Hours: 36 per week
An exciting opportunity has arisen for two Housing Assistants to join the Homelessness Prevention and Housing Options Team (HP&HOT). These positions are going to be based in the new project System Wide Approach to Prevention (SWAP). This is an exciting new pilot project which seeks to take a 'test and learn' approach to the way we approach homelessness prevention. It will involve an innovative approach to the way we work with partner agencies in respect of prevention.
You will have significant experience of working in an administrative role within a housing association, council or similar organisation. With excellent communication and IT skills, coupled with a passion and track record for delivering high quality customer services; you will have the ability to work under pressure, organise your own workload and have great time management skills. You will put your customers first, respect and understand their concerns and needs when delivering services to them and inspire confidence and respect in your customers for you and the service you work for. You will be sensitive and responsive to the needs of all your customers, many of whom may experience significant challenges in their lives.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Housing Assistant - 13766_1772705506 employer: CITY OF EDINBURGH COUNCIL
Contact Detail:
CITY OF EDINBURGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant - 13766_1772705506
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on the City of Edinburgh Council and their approach to homelessness prevention. This will help you tailor your answers and show that you're genuinely interested in their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role, especially your customer service skills and ability to handle pressure.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've made a difference in previous roles. Highlight your commitment to supporting vulnerable customers and how you embody the behaviours of respect, integrity, and flexibility.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Assistant - 13766_1772705506
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Housing Assistant role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. We want to see your excellent communication and IT skills in action, so share specific instances where you delivered high-quality customer service.
Be Authentic: Let your personality shine through! We value respect, integrity, and flexibility, so make sure your application reflects these behaviours. Share your passion for helping others and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Housing Assistant and the specific goals of the System Wide Approach to Prevention (SWAP) project. Familiarise yourself with the key challenges in homelessness prevention and think about how your experience aligns with their innovative approach.
✨Showcase Your Skills
Highlight your administrative experience and customer service skills during the interview. Be ready to provide examples of how you've successfully managed workloads under pressure and delivered high-quality services. This will demonstrate that you can handle the demands of the role effectively.
✨Emphasise Empathy
Given the sensitive nature of the work, it's crucial to convey your understanding of the challenges faced by customers. Share experiences where you've shown empathy and responsiveness to clients' needs, as this will resonate well with the interviewers looking for someone who can inspire confidence and respect.
✨Align with Their Values
Familiarise yourself with the organisation's behaviours of Respect, Integrity, and Flexibility. Prepare to discuss how you embody these values in your work. This alignment will show that you're not just a fit for the role but also for the organisational culture.