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- Tasks: Manage complaints, FOI requests, and data monitoring in a dynamic team.
- Company: Join the City of Edinburgh Council, committed to diversity and inclusion.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and a performance-driven mindset required.
- Other info: Exciting chance to work in a supportive and collaborative environment.
The predicted salary is between 33287 - 39129 £ per year.
Salary: £33,287 - £39,129
Hours: 36 per week, 52 weeks
We have an exciting opportunity for a highly motivated and experienced individual to join the Area Based Regeneration and Shared Repairs Service in the Low-Rise Block Management team. The successful applicant will be responsible for managing complex complaints, Freedom of Information Requests and service enquiries, along with data collection and monitoring during project delivery and systems administration of the Case Management System.
You will work closely with colleagues from a range of disciplines in the Low-Rise Block Management team to support the day-to-day administration of all finance-related issues and provide management information to enable service level decision making and improvement in a busy and complex environment. You should be confident, performance driven and have strong communication skills.
The postholder will be expected to provide ad-hoc systems training, guidance, and support for the wider staff group. If you are someone who enjoys new opportunities and have strong communication skills demonstrating our behaviours - respect, integrity and flexibility we would love to hear from you.
If you have any questions or want to know more about the role, please contact avril.melvin@edinburgh.gov.uk or craig.ogg@edinburgh.gov.uk for more information.
We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Information and Control Officer - Waverley Court - 12838_1770301876 in Fife employer: CITY OF EDINBURGH COUNCIL
Contact Detail:
CITY OF EDINBURGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information and Control Officer - Waverley Court - 12838_1770301876 in Fife
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to understand their values. This will help you align your answers with their behaviours of respect, integrity, and flexibility.
✨Tip Number 2
Practice your responses to behavioural questions. Think of examples from your past experiences that showcase how you've demonstrated the key behaviours they’re looking for. We want you to shine in the interview!
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows your interest in the role and helps you gauge if it’s the right fit for you. Plus, it’s a great way to demonstrate your communication skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Information and Control Officer - Waverley Court - 12838_1770301876 in Fife
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Information and Control Officer role. Highlight your experience with managing complaints and data collection, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since strong communication is a must-have for this role, don’t shy away from sharing examples of how you've effectively communicated in past positions. We love seeing candidates who can demonstrate respect, integrity, and flexibility in their interactions.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforwardness and clarity, especially in a busy environment like ours!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of the Information and Control Officer. Familiarise yourself with managing complex complaints and Freedom of Information Requests, as well as the importance of data collection and monitoring. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication skills are crucial for this position, prepare examples that highlight your ability to communicate effectively with colleagues and stakeholders. Think about times when you've successfully resolved issues or provided guidance, and be ready to share these stories during the interview.
✨Emphasise Behavioural Fit
The interview process is shifting towards assessing behaviours like respect, integrity, and flexibility. Reflect on how you embody these values in your work. Prepare to discuss specific situations where you've demonstrated these behaviours, as this will show that you're a good cultural fit for the organisation.
✨Prepare for Technical Questions
Since the role involves systems administration and project delivery, brush up on any relevant technical skills or software you might need to use. Be ready to answer questions about your experience with case management systems and how you approach data management tasks. This will help you stand out as a knowledgeable candidate.