At a Glance
- Tasks: Lead the Advice and Complaints Service, handling adult social work complaints across Edinburgh.
- Company: Join a diverse team at Edinburgh Health and Social Care Partnership.
- Benefits: Competitive salary, flexible working, and commitment to inclusivity.
- Other info: We value respect, integrity, and flexibility in our workplace culture.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and complaint management, preferably in health and social care.
The predicted salary is between 47639 - 56392 £ per year.
To provide professional and management support and be accountable for handling all adult social work complaints and enquiries received by the Advice and Complaints Service across Edinburgh Health and Social Care Partnership (EHSCP). Ensure that the service meets the required standards to ensure all complaints are investigated appropriately, acknowledged and responded to within the statutory timescales.
First point of contact for all adult social work complaints, ensuring complaints are triaged and directed to the correct service area, and investigated and responded to within timescales. Work closely with colleagues across social work services in EHSCP and across the CEC to support the complaint function.
Must have experience working in a customer facing position, preferably within a health and social care environment and experienced in complaint management.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Advice and Complaint Lead - Waverley Court - 14662_1780498356 in Fife employer: CITY OF EDINBURGH COUNCIL
As an Advice and Complaint Lead at Waverley Court, you will join a dedicated team within the Edinburgh Health and Social Care Partnership, where your contributions will directly impact the quality of service for the community. We pride ourselves on fostering a diverse and inclusive work environment that values every employee's unique perspective, offering ample opportunities for professional growth and development. With a commitment to flexible working arrangements and a supportive culture, we ensure that our staff can thrive both personally and professionally in the heart of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Advice and Complaint Lead - Waverley Court - 14662_1780498356 in Fife
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work in complaints management. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by understanding the key behaviours they value: Respect, Integrity, and Flexibility. Think of examples from your past experiences where you've demonstrated these traits, as they'll be looking for real-life applications during your chat.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Waverley Court.
We think you need these skills to ace Advice and Complaint Lead - Waverley Court - 14662_1780498356 in Fife
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Advice and Complaint Lead. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience:We want to see your customer-facing experience, especially in health and social care. Be specific about your past roles and how they relate to complaint management and handling enquiries.
Demonstrate Our Behaviours:Remember, we value Respect, Integrity, and Flexibility. In your application, give examples of how you've embodied these behaviours in your previous work. This will help us see how you'd fit into our team.
Apply Through Our Website:For the best chance of success, make sure to apply through our official website. It’s the easiest way for us to receive your application and keep track of all submissions!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Know Your Stuff
Make sure you understand the role of an Advice and Complaint Lead. Familiarise yourself with the Edinburgh Health and Social Care Partnership's processes, especially around complaint management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully handled complaints or worked in a customer-facing position. Highlight your experience in social work or health care environments, as this will demonstrate your suitability for the role.
✨Emphasise Our Behaviours
During the interview, make sure to weave in how you embody the behaviours of Respect, Integrity, and Flexibility. Think of scenarios where you've demonstrated these traits in your work, as this aligns perfectly with what the organisation values.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, the challenges faced in the role, or how the organisation supports its staff. This shows that you're not just interested in the job, but also in contributing positively to the workplace culture.
