At a Glance
- Tasks: Lead the management of adult social work complaints and enquiries with a focus on timely investigations.
- Company: The City of Edinburgh Council, committed to diversity and inclusion.
- Benefits: Flexible working arrangements and a supportive environment.
- Why this job: Make a difference in social care while ensuring voices are heard and issues are resolved.
- Qualifications: Experience in complaint management and customer-facing roles in health and social care.
The predicted salary is between 40000 - 50000 £ per year.
The City of Edinburgh Council is seeking an Advice and Complaint Lead at Waverley Court. This role involves managing all adult social work complaints and enquiries received by the Advice and Complaints Service, ensuring proper investigation within statutory timescales.
Experience in complaint management and a customer-facing role within health and social care is preferred. The Council emphasizes diversity and inclusion, welcoming applications from underrepresented groups and offering flexible working arrangements.
Senior Advice & Complaints Lead - Social Care - Flexible in Edinburgh employer: CITY OF EDINBURGH COUNCIL
The City of Edinburgh Council is an excellent employer, offering a supportive work culture that prioritises diversity and inclusion. With flexible working arrangements and a commitment to employee growth, this role as Senior Advice & Complaints Lead provides a meaningful opportunity to make a positive impact in the community while developing your career in social care.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Advice & Complaints Lead - Social Care - Flexible in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to folks in the social care sector, especially those who work with complaints and enquiries. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your complaint management skills. Think of real-life examples where you've handled tricky situations. We want to see how you can bring that experience to the table!
✨Tip Number 3
Show your passion for diversity and inclusion! The City of Edinburgh Council values these principles, so be sure to highlight any relevant experiences or initiatives you've been part of that promote these values.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Advice & Complaints Lead - Social Care - Flexible in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in complaint management and customer-facing roles. We want to see how your skills align with the needs of the Advice and Complaints Service.
Showcase Your Experience:Don’t just list your previous jobs; share specific examples of how you've successfully handled complaints or enquiries in health and social care. This will help us understand your approach and problem-solving skills.
Be Authentic:We value diversity and inclusion, so be yourself! Share your unique perspective and experiences that could contribute to our team. Authenticity goes a long way in making your application stand out.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this flexible role at Waverley Court.
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Know Your Stuff
Make sure you’re well-versed in the specifics of complaint management within social care. Brush up on relevant legislation and best practices, as this will show your understanding of the role and its importance.
✨Showcase Your Experience
Prepare to discuss your previous roles in health and social care, especially any customer-facing experiences. Think of specific examples where you successfully managed complaints or improved processes, as these will highlight your suitability for the position.
✨Emphasise Diversity and Inclusion
Since the Council values diversity, be ready to talk about how you’ve contributed to inclusive practices in your past roles. This could be through team dynamics, service delivery, or community engagement—anything that shows you understand and support diverse needs.
✨Ask Insightful Questions
Prepare thoughtful questions about the Advice and Complaints Service and its goals. This not only demonstrates your interest but also gives you a chance to assess if the role aligns with your values and career aspirations.
