At a Glance
- Tasks: Support the Temporary Accommodation Service by delivering high-quality customer service and administrative support.
- Company: Join the City of Edinburgh Council, committed to diversity and inclusion.
- Benefits: Competitive salary, flexible working hours, and a supportive work environment.
- Other info: We value respect, integrity, and flexibility in our workplace culture.
- Why this job: Make a real difference in people's lives while developing your skills in a meaningful role.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 27257 - 29850 £ per year.
An exciting opportunity has arisen for a Housing Assistant in the Council's Temporary Accommodation Service.
You will have significant experience of working in an administrative role within a housing association, council or similar organisation. With excellent communication and IT skills, coupled with a passion and track record for delivering high quality customer services; you will have the ability to work under pressure, organise your own workload and have great time management skills. You will put your customers first, respect and understand their concerns and needs when delivering services to them and inspire confidence and respect in your customers for you and the service you work for. You will be sensitive and responsive to the needs of all your customers, many of whom may experience significant challenges in their lives.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Housing Assistant - North East Locality Office - 14790_1779979748 in Edinburgh employer: CITY OF EDINBURGH COUNCIL
The City of Edinburgh Council is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. As a Housing Assistant in the North East Locality Office, you will be part of a dedicated team committed to delivering high-quality services to vulnerable communities, with opportunities for flexible working and a strong emphasis on respect, integrity, and flexibility in the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant - North East Locality Office - 14790_1779979748 in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for your interview by researching the organisation and understanding their values. Be ready to discuss how you embody respect, integrity, and flexibility in your work. This will show them you're not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your customer service skills and how you've handled challenging situations in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, go ahead and hit that apply button!
We think you need these skills to ace Housing Assistant - North East Locality Office - 14790_1779979748 in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in administrative roles, especially within housing associations or councils. We want to see how your skills align with the job description, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to connect with customers. Share examples of how you've successfully handled customer concerns and delivered high-quality service in the past.
Highlight Your Time Management:We know that working under pressure is part of the job, so be sure to mention how you organise your workload and manage your time effectively. Give us a glimpse into your strategies for staying on top of tasks and meeting deadlines.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Assistant and the specific challenges faced in temporary accommodation. Brush up on your knowledge about housing associations and councils, as well as the key responsibilities outlined in the job description.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Think about situations where you’ve had to be sensitive to their needs and how you managed to inspire confidence in your service.
✨Demonstrate Time Management
Be ready to discuss how you organise your workload and manage your time effectively. You might want to share specific strategies or tools you use to stay on top of tasks, especially when working under pressure.
✨Embrace the Values
Familiarise yourself with the Council's behaviours of Respect, Integrity, and Flexibility. Prepare to give examples of how you embody these values in your work, as they will be looking for candidates who align with their organisational culture.
