At a Glance
- Tasks: Lead the Advice and Complaints Service, handling adult social work complaints across Edinburgh.
- Company: Edinburgh Health and Social Care Partnership, committed to diversity and inclusion.
- Benefits: Competitive salary, flexible working options, and a supportive work environment.
- Other info: Join a diverse team where everyone is valued and has growth opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer service and complaint management, preferably in health and social care.
The predicted salary is between 47639 - 56392 £ per year.
To provide professional and management support and be accountable for handling all adult social work complaints and enquiries received by the Advice and Complaints Service across Edinburgh Health and Social Care Partnership (EHSCP). Ensure that the service meets the required standards to ensure all complaints are investigated appropriately, acknowledged and responded to within the statutory timescales.
First point of contact for all adult social work complaints, ensuring complaints are triaged and directed to the correct service area, and investigated and responded to within timescales. Work closely with colleagues across social work services in EHSCP and across the CEC to support the complaint function.
Must have experience working in a customer facing position, preferably within a health and social care environment and experienced in complaint management.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4
Happy to talk flexible working.
Advice and Complaint Lead - Waverley Court - 14662_1779973656 in Edinburgh employer: CITY OF EDINBURGH COUNCIL
At Waverley Court, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that values diversity and promotes employee growth. With a commitment to professional development and flexible working arrangements, our team is dedicated to ensuring that all staff feel empowered to excel in their roles while making a meaningful impact within the Edinburgh Health and Social Care Partnership.
StudySmarter Expert Advice🤫
We think this is how you could land Advice and Complaint Lead - Waverley Court - 14662_1779973656 in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle specific complaints or challenging situations. We can help you brainstorm some solid responses that showcase your experience and skills.
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with potential employers, let them know why you’re excited about working in adult social work and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Advice and Complaint Lead - Waverley Court - 14662_1779973656 in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in handling complaints and working in social care. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your experience and how it relates to the job. We appreciate a well-structured application that’s easy to read!
Show Your Passion:Let us know why you’re excited about this role! Share your motivation for wanting to work in the Advice and Complaints Service and how you can contribute to making a difference in the community.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy to do!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Know Your Stuff
Make sure you understand the role of an Advice and Complaint Lead. Familiarise yourself with the Edinburgh Health and Social Care Partnership's policies and procedures, especially around complaint management. This will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully handled complaints or worked in a customer-facing position. Highlight your problem-solving skills and how you managed to resolve issues effectively. This will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Teamwork
Since this role involves working closely with colleagues across various services, be ready to discuss your experience in collaborative environments. Share examples of how you've worked with others to achieve common goals, particularly in social work or health settings.
✨Be Yourself
The organisation values diversity and inclusivity, so don’t hesitate to bring your authentic self to the interview. Share your unique perspective and experiences, especially if they relate to the underrepresented groups mentioned in the job description. This will help you connect with the interviewers on a personal level.
