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- Tasks: Provide outstanding customer service at various cultural venues and events.
- Company: Join a diverse team at the Usher Hall, part of Edinburgh's vibrant cultural scene.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Inclusive workplace committed to diversity and equal opportunities.
- Why this job: Be part of exciting events and make a difference in the community.
- Qualifications: Customer service skills and a passion for the arts.
The predicted salary is between 26806 - 27032 £ per year.
Salary: £26,806 - £27,032
Hours: Casual as and when required. Evening and weekend work essential. Typical evening shift from 5pm - 9pm. Weekends 1pm - 9pm.
We are looking for Casual Ticketing Services Assistants to provide outstanding frontline service to customers using the Cultural Venues box office for a wide range of performances, events and programmes across the performance venues (Usher Hall, Assembly Rooms, Churchill Theatre and Ross Theatre) and agency sales for other external events; ensuring first class customer care is provided across a range of channels which support the sales and marketing of events.
Note to applicants: Please ensure you have read the Job description and Person Specification before applying. When filling out the application please enter as much detail as possible. This information determines who will be called for interview.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Casual Ticketing Services Assistant - Usher Hall - 14446_1778151116 employer: CITY OF EDINBURGH COUNCIL
Contact Detail:
CITY OF EDINBURGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Ticketing Services Assistant - Usher Hall - 14446_1778151116
✨Tip Number 1
Get to know the venue! Familiarise yourself with Usher Hall and its events. This way, when you chat with potential employers, you can show off your enthusiasm and knowledge about what they do.
✨Tip Number 2
Network like a pro! Attend events at the venue or similar places. Meeting people in person can lead to opportunities that aren’t advertised. Plus, it’s a great way to show your passion for the role!
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing outstanding service, think of scenarios where you can demonstrate respect, integrity, and flexibility. Role-play with friends if you need to!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to highlight your relevant experience and how you embody our behaviours in your application.
We think you need these skills to ace Casual Ticketing Services Assistant - Usher Hall - 14446_1778151116
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description and person specification carefully. This will help you understand what we're looking for and tailor your application to highlight your relevant skills and experiences.
Be Detailed in Your Application: When filling out the application, don’t hold back! The more detail you provide about your experience and skills, the better we can assess your fit for the role. Remember, this information is key in deciding who gets called for an interview.
Showcase Your Customer Service Skills: As a Casual Ticketing Services Assistant, outstanding customer service is crucial. Make sure to highlight any previous experience you have in customer-facing roles and how you’ve gone above and beyond to ensure customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Know the Venue Inside Out
Familiarise yourself with Usher Hall and other venues mentioned in the job description. Understand their history, the types of events they host, and any recent news. This will show your genuine interest and help you answer questions about customer service in context.
✨Emphasise Customer Care
Prepare examples from your past experiences where you provided outstanding customer service. Think about how you handled difficult situations or went above and beyond for a customer. This aligns perfectly with the role's focus on first-class customer care.
✨Showcase Your Flexibility
Since the role requires evening and weekend work, be ready to discuss your availability and willingness to adapt. Highlight any previous roles where you had to be flexible with your hours, as this will demonstrate your commitment to the job.
✨Align with Their Values
Research the behaviours of Respect, Integrity, and Flexibility that the organisation values. Prepare to discuss how you embody these traits in your work. This will not only show that you fit their culture but also that you understand what they’re looking for in a candidate.