At a Glance
- Tasks: Lead contact with owners and tenants, manage housing projects, and communicate progress effectively.
- Company: Join the City of Edinburgh Council, committed to diversity and inclusion.
- Benefits: Competitive salary, flexible working options, and a supportive work culture.
- Other info: Opportunity for career growth and commitment to an inclusive workforce.
- Why this job: Make a real difference in housing services while developing your skills in a dynamic environment.
- Qualifications: Strong communication, case management skills, and experience in customer service are essential.
The predicted salary is between 40501 - 47639 £ per year.
A fixed term opportunity until 30/06/2027 for an experienced and enthusiastic person to join the Low-Rise Block Management team within the Area Based Regeneration & Shared Repairs service. You will assist the team in developing and implementing a mixed tenure housing service for the city of Edinburgh.
The postholder will take a lead role in managing contact with private owners and tenants during single building assessments, and where required, through cladding remediation works under the Housing (Cladding Remediation) (Scotland) Act. Responsibilities include:
- Producing and distributing communications and newsletters to keep owners and tenants informed of progress throughout each stage of the process.
- Delivering common repairs projects to enable investment in mixed tenure blocks where the Council has an interest as a co-owner/landlord.
- Assisting in securing private owner agreement.
The successful candidate will demonstrate excellent written and verbal communication skills, case management skills, and a commitment to assist the surveying team in delivering large scale housing investment. Experience in customer services, IT systems operation, and administration skills is essential, alongside the ability to think strategically and work with stakeholders to develop innovative approaches.
We are committed to a diverse and inclusive workforce where everyone feels valued. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent individuals, care experienced people, carers, and LGBT individuals across all levels of the organisation.
All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to ensure we're recruiting the best people. Therefore, part of our interview process will assess how you would bring Our Behaviours of Respect, Integrity, and Flexibility into your ways of working.
We are happy to talk flexible working.
Case Officer - Waverley Court - 14899_1781596267 employer: CITY OF EDINBURGH COUNCIL
The City of Edinburgh Council is an excellent employer, offering a supportive and inclusive work culture that values diversity and encourages personal growth. As a Case Officer in the Low-Rise Block Management team, you will have the opportunity to make a meaningful impact on the community while enjoying competitive salary packages and flexible working arrangements. The Council is committed to fostering a workplace where every employee feels valued and empowered to contribute their best, making it an ideal environment for those seeking rewarding employment in public service.
