Case Officer

An exciting opportunity has arisen for an experienced and enthusiastic person to join the High Rise Management and Investment service. The successful candidate will support the Property Managers and work closely with Construction Project Managers to assist the team in delivering the Management and Factoring of high-rise building stock across the city.

The Case Officer will lead in managing all project-related contact with private owners and tenants, guiding them through vote and engagement processes for varying projects including construction, maintenance, and health and safety improvements, with a site presence during delivery. They will be the main point of contact for all throughout projects, providing support and signposting.

You should be confident in communicating with a wide range of stakeholders, internal and external, including designers, contractors, housing officers, tenant liaison officers, residents, and concierge teams to drive forward projects. The Case Officer will work closely with the Council Communications Team where appropriate to seek advice and to develop communication plans and correspondence.

The postholder will be responsible for assisting in securing private owner agreement, following the guidance set out in the Tenements (Scotland) Act, and delivering common repairs projects, enabling investment to be taken forward in mixed tenure blocks where the Council has an interest. They will have a close working relationship with the Council legal team and have the ability to analyse title deeds.

The successful candidate will be able to demonstrate excellent written and verbal communication skills, case management skills, and a commitment and drive to assist the surveying team in the delivery of large scale housing investment. Experience of customer services, IT systems operation, and administration skills is essential alongside an ability to think strategically and work with stakeholders to develop innovative approaches to delivering investment to mixed tenure blocks with private and Council tenant homes.

The successful candidate will have demonstrable experience in face-to-face customer engagement and be comfortable in handling difficult or sensitive professional conversations, maintaining professionalism and delivering positive outcomes.

If you are someone who enjoys new opportunities and have strong leadership skills demonstrating our behaviours - respect, integrity, and flexibility as well as extensive experience of creating a high performing culture, driving change and service delivery, we would love to hear from you.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers, and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity, and Flexibility into your ways of working.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.