At a Glance
- Tasks: Lead the Advice and Complaints Service, handling adult social work complaints across Edinburgh.
- Company: Join a diverse team at Edinburgh Health and Social Care Partnership.
- Benefits: Competitive salary, flexible working, and commitment to inclusivity.
- Other info: We value respect, integrity, and flexibility in our workplace culture.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and complaint management, preferably in health and social care.
The predicted salary is between 47639 - 56392 £ per year.
To provide professional and management support and be accountable for handling all adult social work complaints and enquiries received by the Advice and Complaints Service across Edinburgh Health and Social Care Partnership (EHSCP). Ensure that the service meets the required standards to ensure all complaints are investigated appropriately, acknowledged and responded to within the statutory timescales.
First point of contact for all adult social work complaints, ensuring complaints are triaged and directed to the correct service area, and investigated and responded to within timescales. Work closely with colleagues across social work services in EHSCP and across the CEC to support the complaint function.
Must have experience working in a customer facing position, preferably within a health and social care environment and experienced in complaint management.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Advice and Complaint Lead - Waverley Court - 14662_1780498356 employer: CITY OF EDINBURGH COUNCIL
At the City of Edinburgh Council, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment that values diversity and promotes employee growth. As an Advice and Complaint Lead, you will play a crucial role in enhancing the quality of social care services while enjoying competitive salaries, flexible working options, and a commitment to your professional development. Join us in making a meaningful impact in the community of Edinburgh, where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Advice and Complaint Lead - Waverley Court - 14662_1780498356
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work in complaints management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for your interview by practising common questions related to complaint handling and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your understanding of the role by researching the Edinburgh Health and Social Care Partnership. Knowing their values and how you can contribute will impress the interviewers and demonstrate your genuine interest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Advice and Complaint Lead - Waverley Court - 14662_1780498356
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Advice and Complaint Lead. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience:We want to see your customer-facing experience, especially in health and social care. Be specific about your past roles and how they relate to complaint management, as this will help us see your fit for the position.
Demonstrate Our Behaviours:Remember, we value Respect, Integrity, and Flexibility. In your application, give examples of how you've embodied these behaviours in your previous work. This will help us gauge your approach to work and culture fit.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we receive all your details and can consider you for the role!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Know Your Stuff
Make sure you understand the role of an Advice and Complaint Lead. Familiarise yourself with the Edinburgh Health and Social Care Partnership's processes, especially around complaint management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully handled complaints or worked in a customer-facing position. Highlight your experience in the health and social care environment, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Our Behaviours
During the interview, demonstrate how you embody the behaviours of Respect, Integrity, and Flexibility. Think of scenarios where you've shown these traits in your work. This will align your values with those of the organisation and show that you're a good cultural fit.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, how success is measured in the role, or the challenges currently faced by the Advice and Complaints Service. It shows your enthusiasm and helps you gauge if the role is right for you.
