At a Glance
- Tasks: Lead the Advice and Complaints Service, handling adult social work complaints across Edinburgh.
- Company: Join a diverse team at Edinburgh Health and Social Care Partnership.
- Benefits: Competitive salary, flexible working, and commitment to inclusivity.
- Other info: We value respect, integrity, and flexibility in our workplace culture.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and complaint management, preferably in health and social care.
The predicted salary is between 47639 - 56392 £ per year.
To provide professional and management support and be accountable for handling all adult social work complaints and enquiries received by the Advice and Complaints Service across Edinburgh Health and Social Care Partnership (EHSCP). Ensure that the service meets the required standards to ensure all complaints are investigated appropriately, acknowledged and responded to within the statutory timescales.
First point of contact for all adult social work complaints, ensuring complaints are triaged and directed to the correct service area, and investigated and responded to within timescales. Work closely with colleagues across social work services in EHSCP and across the CEC to support the complaint function.
Must have experience working in a customer facing position, preferably within a health and social care environment and experienced in complaint management.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Advice and Complaint Lead - Waverley Court - 14662_1779973656 employer: CITY OF EDINBURGH COUNCIL
At Waverley Court, we pride ourselves on being an exceptional employer within the Edinburgh Health and Social Care Partnership, offering a supportive and inclusive work environment that values diversity and promotes employee growth. Our commitment to professional development, flexible working arrangements, and a culture rooted in respect, integrity, and flexibility ensures that our team members can thrive while making a meaningful impact in the community. Join us in shaping a better future for Edinburgh, where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Advice and Complaint Lead - Waverley Court - 14662_1779973656
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work in complaints management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for your interview by practising common questions related to complaint handling and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your understanding of the role by researching the Edinburgh Health and Social Care Partnership. Knowing their values and how they handle complaints will help you stand out during interviews and demonstrate your genuine interest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Advice and Complaint Lead - Waverley Court - 14662_1779973656
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Advice and Complaint Lead. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience:When detailing your work history, focus on your customer-facing roles and any experience in complaint management, especially within health and social care. We want to see how you've handled similar situations in the past!
Demonstrate Our Behaviours:Remember to reflect on how you embody our values of Respect, Integrity, and Flexibility in your application. This will help us see how you'd fit into our team and contribute to a positive workplace culture.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently. Plus, it’s super easy!
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Know Your Stuff
Make sure you thoroughly understand the role of an Advice and Complaint Lead. Familiarise yourself with the Edinburgh Health and Social Care Partnership's values and how they align with your own. This will help you demonstrate your commitment to their mission during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in complaint management and customer-facing positions. Be ready to discuss how you've handled challenging situations and what outcomes you achieved, as this will show your capability in managing complaints effectively.
✨Emphasise Our Behaviours
The interview will assess how you embody the behaviours of Respect, Integrity, and Flexibility. Think of instances where you've demonstrated these qualities in your work. This will not only show that you fit the culture but also that you can contribute positively to the team.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if the environment is right for you. It’s a two-way street, so make sure you’re also assessing if this is the right fit for you!
