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- Tasks: Be the friendly face of our organisation, welcoming visitors and managing reception services.
- Company: Join Doncaster Deaf Trust, a supportive community-focused organisation.
- Benefits: Enjoy competitive pay, guaranteed hours, and fantastic training opportunities.
- Why this job: Make a positive impact while gaining valuable experience in a dynamic environment.
- Qualifications: Experience in reception roles and strong organisational skills required.
- Other info: Opportunities for career development and a chance to learn British Sign Language.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a Reception Services Assistant to join our team at Doncaster Deaf Trust.
Aboutthe Role
TheReception Services Assistantplays a vital front-of-house role in ensuring a welcoming, professional and efficient environment for all visitors, students, staff, and stakeholders acrossall services within Doncaster Deaf Trust. This includes the Trust’s educational settings, residential provisions, therapeutic and community outreach services.
This role is pivotal in creating a positive first impression and ensuring the seamless delivery of administrative and reception services. As the initial point of contact, the Reception Services Assistant offers inclusive and accessible support to all individuals engaging with our organisation.
The position requires a friendly, proactive, customer focussed, and service-oriented approach to uphold the values and mission ofDoncaster Deaf Trust, ensuring that every interaction reflects the Trust’s commitment to inclusion, excellence and community support.
Key Responsibilities
- To provide a pro-active service in a busy, fast paced front of house administrative services function.
- To be based in the main reception office, operating within and leading on the day-to-day operations of the main reception, ensuring a high level of customer focus, service satisfaction and effective management of visitors and guests of the Trust.
- Manage visitor sign-in procedures, issue passes and maintain accurate records in line with safeguarding and security policies.
- Answer and direct incoming telephone calls, taking accurate messages and ensuring clear communication.
- Manage bookings for the conference room suites, including room preparation, coordinating refreshments and maintaining equipment.
- Provide administrative support as required, including data entry, photocopying and filing.
- Assist with the coordination of Trust events, including open days, training sessions and community engagement activities, ensuring smooth logistics and guest experience.
For a full list of responsibilities please see the job description.
What We’re Looking For
- Proven experienceof working in a front of house Reception Services Assistant role, preferably within an educational or corporate environment.
- High level of knowledge of Microsoft Office and the ability to quickly master other online platforms and software packages.
- Excellent organisational, planning and prioritisation skills, including the ability to plan and prioritise own workload.
- Minimum GCSE Level 4 or equivalent in English and Maths (or equivalent experience)
Why Join Us?
- A high-quality working environment
- Generous rates of pay
- Guaranteed working hours
- Fantastic training and career development opportunities, including Level 1 British Sign Language
- Discounted childcareat the onsite Little Learners Day Nursery
- Pension scheme
- Free on-site parking
- Westfield Health Cash Plan including Doctorline – 24/7 access to a GP, Dental, Optical and Prescription claims and much more (funded by the employer)
For a job description and application form please visit our work for us page atwww.deaf-trust.co.uk/trust/work-for-us/
Please note that on the application form we need your full education and employment history from leaving secondary school up to current date. We do not accept CV applications.
Closing date for applications: 26th October 2025
To apply please click theApply Nowlink below.
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Reception Services Assistant employer: City Of Doncaster Council
Contact Detail:
City Of Doncaster Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Services Assistant
✨Tip Number 1
Make sure you research Doncaster Deaf Trust before your interview. Knowing their mission and values will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Reception Services Assistant, you'll be the first point of contact. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with a friendly, proactive approach.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the Trust. Think about what it’s like to work there and how you can contribute to their community-focused mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Doncaster Deaf Trust.
We think you need these skills to ace Reception Services Assistant
Some tips for your application 🫡
Show Your Personality: When filling out your application, let your personality shine through! We want to see how friendly and approachable you are, as this role is all about making a great first impression.
Be Specific About Your Experience: Make sure to highlight any relevant experience you have in reception or customer service roles. We love seeing specific examples of how you've handled busy environments or provided excellent support to visitors.
Follow the Instructions: Remember, we only accept applications through our website, so make sure you’re using the right form. Double-check that you’ve included all the required information, especially your education and employment history!
Proofread Your Application: Before hitting submit, give your application a good read-through. Typos and errors can distract from your qualifications, so let’s make sure everything looks polished and professional!
How to prepare for a job interview at City Of Doncaster Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Services Assistant. Familiarise yourself with the key tasks like managing visitor sign-ins and handling phone calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about creating a welcoming environment, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your proactive and friendly approach.
✨Prepare for Common Questions
Anticipate questions related to your organisational skills and ability to manage multiple tasks. Practice responses that reflect your experience in busy environments, especially if you've worked in educational or corporate settings before. This will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the Trust supports its staff. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.