At a Glance
- Tasks: Be the friendly face of our organisation, welcoming visitors and managing reception services.
- Company: Join Doncaster Deaf Trust, a supportive community-focused organisation.
- Benefits: Enjoy competitive pay, guaranteed hours, and fantastic training opportunities.
- Other info: Opportunities for career development and a chance to learn British Sign Language.
- Why this job: Make a positive impact while gaining valuable experience in a dynamic environment.
- Qualifications: Experience in reception roles and strong organisational skills required.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a Reception Services Assistant to join our team at Doncaster Deaf Trust.
Aboutthe Role
TheReception Services Assistantplays a vital front-of-house role in ensuring a welcoming, professional and efficient environment for all visitors, students, staff, and stakeholders acrossall services within Doncaster Deaf Trust. This includes the Trust’s educational settings, residential provisions, therapeutic and community outreach services.
This role is pivotal in creating a positive first impression and ensuring the seamless delivery of administrative and reception services. As the initial point of contact, the Reception Services Assistant offers inclusive and accessible support to all individuals engaging with our organisation.
The position requires a friendly, proactive, customer focussed, and service-oriented approach to uphold the values and mission ofDoncaster Deaf Trust, ensuring that every interaction reflects the Trust’s commitment to inclusion, excellence and community support.
Key Responsibilities
- To provide a pro-active service in a busy, fast paced front of house administrative services function.
- To be based in the main reception office, operating within and leading on the day-to-day operations of the main reception, ensuring a high level of customer focus, service satisfaction and effective management of visitors and guests of the Trust.
- Manage visitor sign-in procedures, issue passes and maintain accurate records in line with safeguarding and security policies.
- Answer and direct incoming telephone calls, taking accurate messages and ensuring clear communication.
- Manage bookings for the conference room suites, including room preparation, coordinating refreshments and maintaining equipment.
- Provide administrative support as required, including data entry, photocopying and filing.
- Assist with the coordination of Trust events, including open days, training sessions and community engagement activities, ensuring smooth logistics and guest experience.
For a full list of responsibilities please see the job description.
What We’re Looking For
- Proven experienceof working in a front of house Reception Services Assistant role, preferably within an educational or corporate environment.
- High level of knowledge of Microsoft Office and the ability to quickly master other online platforms and software packages.
- Excellent organisational, planning and prioritisation skills, including the ability to plan and prioritise own workload.
- Minimum GCSE Level 4 or equivalent in English and Maths (or equivalent experience)
Why Join Us?
- A high-quality working environment
- Generous rates of pay
- Guaranteed working hours
- Fantastic training and career development opportunities, including Level 1 British Sign Language
- Discounted childcareat the onsite Little Learners Day Nursery
- Pension scheme
- Free on-site parking
- Westfield Health Cash Plan including Doctorline - 24/7 access to a GP, Dental, Optical and Prescription claims and much more (funded by the employer)
For a job description and application form please visit our work for us page atwww.deaf-trust.co.uk/trust/work-for-us/
Please note that on the application form we need your full education and employment history from leaving secondary school up to current date. We do not accept CV applications.
Closing date for applications: 26th October 2025
To apply please click theApply Nowlink below.
Reception Services Assistant in Doncaster employer: City Of Doncaster Council
Doncaster Deaf Trust is an exceptional employer that prioritises a supportive and inclusive work environment, making it an ideal place for individuals seeking meaningful employment. With generous pay rates, guaranteed working hours, and fantastic training opportunities, including Level 1 British Sign Language, employees can thrive both personally and professionally. The Trust's commitment to community support and excellence ensures that every team member plays a vital role in creating a welcoming atmosphere for all visitors and stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Services Assistant in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City Of Doncaster Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City Of Doncaster Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception Services Assistant in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City Of Doncaster Council:Your cover letter is your chance to shine! Tell us why you want to work at City Of Doncaster Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City Of Doncaster Council!
How to prepare for a job interview at City Of Doncaster Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
