At a Glance
- Tasks: Analyse needs, implement standards, and maintain desktop systems while providing training.
- Company: Join a forward-thinking water department with a focus on technology.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: On-call support and dynamic work environment with career advancement potential.
- Why this job: Make a real difference in IT while working with cutting-edge technology.
- Qualifications: Bachelor's degree in Computer Science or equivalent experience required.
The predicted salary is between 67537 - 90771 £ per year.
The IT Analyst II will analyse need, implement standards, provide training, and maintain computer desktop systems. Conducts feasibility studies on microcomputer applications and equipment to replace and/or enhance current systems. The incumbent works in conjunction with other appropriate IT staff members in developing and carrying out standards that keep the network secure. The incumbent will assist and train customers on products as a standard operation from the wall (active network jacks) to the desktop, including printers (responsible for printer administration from the server to the printer) and all peripherals.
Recommends any changes in standard equipment used in the department and signs off on the purchase of the recommended software to ensure that any hardware purchased is within standards. Maintains endpoint device inventory (including desktops, laptops, tablets, etc.), utilises desktop client management tools to deploy packages and maintain virus protection on endpoint devices. Must also maintain and support mobile devices used by the department. The incumbent is responsible for installation of all desktop units and peripherals including software and printers. Must develop and maintain a good relationship with the Customer Support Specialist and keep the Help Desk abreast of any concerns or problems. Must also work with the Electronic Controls Engineer as needed to deploy and support endpoint devices in the SCADA/OT Network. The incumbent is on call 24 hours a day, 7 days a week, year round on a rotational basis.
Minimum Qualifications
- Bachelor's degree in Computer Science or a closely related field AND 1 year of experience in computer operations or in providing technical computer support.
- Associate's degree in Computer Science or a closely related field AND 3 years of experience in computer operations or in providing technical computer support.
- High School diploma (or G.E.D.) AND 5 years of experience in computer operations or in providing technical computer support, AND must possess at least 1 of the listed certifications at time of application.
Degree must be from a college or university that is accredited by the U.S. Department of Education through the North Central Association of Colleges and Schools Higher Learning Commission or equivalent region.
Certifications
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- CompTIA A+, CompTIA Network+, CompTIA Security +
- HDI- Desktop Advanced Support Technician
- ITIL Foundation
License Requirements
Must possess a valid driver’s license at time of appointment and maintain thereafter as a term and condition of continued employment.
Notes
Applications must specifically address each of the minimum qualifications, directly showing how each is met.
Background Check
A background investigation and evidence of Employment Authorization and Identity is required prior to employment. All candidates must pass any level of background investigation applicable to the position, including current city employees seeking transfer, promotion, demotion, etc. into a classified position.
Medical Examination & Drug and Nicotine Testing
Final appointment is contingent upon the applicant passing a job-related medical examination including drug screen. Applicants offered employment with the City will be required to pass a nicotine screening. Newly hired employees must remain tobacco and nicotine free as a condition of continued employment. The Tobacco and Nicotine Free Hiring Policy does not apply to current City employees.
An Equal Employment Opportunity Employer M/F/H
Benefits
E-mail Phone: (937) 333-2300 8 a.m. - 5 p.m. M-F
IT Analyst II employer: City of Dayton Department of Water
The City of Dayton is an exceptional employer, offering a supportive work culture that prioritises employee development and community service. As a Water & Sewer Crew Leader, you will not only lead a dedicated team in maintaining essential water utility services but also benefit from competitive pay, comprehensive training opportunities, and the chance to make a meaningful impact in your community. With a commitment to safety and professional growth, this role provides a rewarding career path in a vibrant city environment.
Contact Details:
City of Dayton Department of Water Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Analyst II
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what City of Dayton Department of Water values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges City of Dayton Department of Water might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at City of Dayton Department of Water!
✨Direct Apply to City of Dayton Department of Water
Let's not forget to apply directly through the City of Dayton Department of Water website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Analyst II
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at City of Dayton Department of Water.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at City of Dayton Department of Water. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at City of Dayton Department of Water
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
