University IT Services is seeking a Service Desk Administrator to manage reporting and analytics of service performance. You will generate and analyse metrics on ticket volumes, resolution times and customer satisfaction to support data-driven decisions.
Reporting will cover SLAs and KPIs, data integrity in the ITSM tool, and ad-hoc visualisations. You’ll collaborate with End-User Services Support to monitor progress and improve the customer experience. 35 hours/week, Grade: E.
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Service Desk Analytics & Reporting Specialist in Clifton employer: City of Bristol College
Bristol SU is an exceptional employer that champions equity, justice, and liberation, making it a vibrant place for passionate individuals to support student-led campaigns for social change. With a commitment to professional development, flexible working hours, and a generous benefits package, including enhanced parental leave and a robust pension scheme, employees thrive in a supportive and inclusive culture. Recognised for its dedication to diversity and employee satisfaction, Bristol SU fosters an environment where every voice is valued, ensuring that staff can make a meaningful impact in the lives of students from all backgrounds.
