At a Glance
- Tasks: Support daily operations and provide excellent customer service at Beacon House.
- Company: Beacon House, part of a larger estate focused on community and support.
- Benefits: Part-time hours with a friendly team and a supportive work environment.
- Other info: Open-ended contract with opportunities for personal growth and development.
- Why this job: Be the first point of contact and make a difference in students' and visitors' experiences.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 10.8 - 13.2 £ per hour.
This role will support the day to day operation of Beacon House which is part of a larger estate, along with providing front of house pro-active customer service, information and support to students, staff and visitors.
The Beacon House Receptionist role is Monday only, 7 hours per week and the Monday shift hours are 08:00-16:00 including bank holidays and selected closure dates which will be reflected in annual leave allocation.
What will you be doing?
- A key function of the Reception role involves overseeing enquiries from students, staff and visitors, in person, via email and telephone.
- Enquiries will primarily be logged via an Enquiry Database, which the post holder will be required to interrogate to produce reports and management information for use by the Senior Facilities Manager.
- The post holder will work collaboratively with a Beacon House team comprising café, cleaning, estates assistant and library support staff, sharing best practice and striving to provide excellent customer service.
- The reception role also involves implementing the security system in Beacon House: operating the security doors, checking the identification of visitors, dealing with suspicious visitors and packages, thus safeguarding personal and University property and personal safety.
- Liaising with Security when issues may arise that require support.
You should apply if:
- You have experience in delivering outstanding customer service in a front of house setting with excellent inter-personal skills.
- You have sound organisational skills with the ability to prioritise workload, working in a busy environment whilst maintaining accuracy.
Additional information
- Contract type: Open-ended
- Work pattern: Part-time / 7 hours
- Shift pattern: Monday only (08:00 - 16:00)
- Grade: D
- School/Unit: Facilities Management
This advert will close at 23:59 UK time on Thursday 17th September.
Receptionist in Clifton employer: City of Bristol College
Bristol SU is an exceptional employer that champions equity, justice, and liberation, making it a vibrant place for passionate individuals to support student-led campaigns for social change. With a commitment to professional development, flexible working hours, and a generous benefits package, including enhanced parental leave and a robust pension scheme, employees thrive in a supportive and inclusive culture. Recognised for its dedication to diversity and employee satisfaction, Bristol SU fosters an environment where every voice is valued, ensuring that staff can make a meaningful impact in the lives of students from all backgrounds.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Clifton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like City of Bristol College and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at City of Bristol College and let us see your personality shine through!
We think you need these skills to ace Receptionist in Clifton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and City of Bristol College.
Get Familiar with Our Brand:Before applying, take some time to learn about City of Bristol College and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at City of Bristol College
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress City of Bristol College.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which City of Bristol College will surely appreciate.
