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- Tasks: Lead a dynamic team to deliver top-notch library services to students and researchers.
- Company: Join our vibrant Library Customer Services Team on campus.
- Benefits: Gain valuable experience in management and customer service while working flexible hours.
- Other info: Fixed term role with opportunities for personal growth and development.
- Why this job: Make a real difference in a 24/7 environment and enhance student experiences.
- Qualifications: Experience in team leadership and a passion for customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
This fixed term, on campus role offers an exciting opportunity to join the Library Customer Services Team responsible for coordinating delivery of accessible and inclusive front-line services to students and researchers.
Work Pattern: Thursday – Saturday 12.30-20.30, 21 hours per week. This work pattern is not negotiable. This post is required to work all Bank Holidays and University Closure Days that fall within the work pattern. This includes additional exceptional UK Bank Holidays.
What will you be doing? You will work with colleagues, liaising across shifts, to ensure that service levels are maintained to a high standard throughout the week, responding to changing service needs and fluctuating staffing levels. You will support the management of staff performance, recruitment and training of student ambassadors, library support assistants, and library assistants. Library Services offer 24/7 opening at the Arts and Social Sciences Library and a key part of this role is facilitating a smooth transition between the daytime service operation and the handover to the overnight security team.
You should apply if:
- You have experience of first line management or significant experience of leading a team in an area of work.
- You must demonstrate excellent customer focus and a strong drive to motivate and lead teams.
- You have knowledge and understanding of the challenges of delivering customer facing services, particularly in a 24/7 environment.
- You have excellent interpersonal skills with an ability to work and communicate with a wide range of staff and customers.
- You have confidence in investigating, communicating, and following up issues arising that impact on front line service delivery, drawing on the support of teams across the wider University.
Contract type: Fixed term from 07/05/2026 - 30/09/2026
Grade: G
School/Unit: Library Services
Shift pattern: Thursday – Saturday 12.30-20.30, 21 hours per week. This work pattern is not negotiable.
This advert will close at 23:59 UK time on: Wednesday 13th May.
Library Supervisor in Bristol employer: City of Bristol College
Contact Detail:
City of Bristol College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Supervisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former library staff on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We all know that confidence is key, so rehearse your answers with a mate!
✨Tip Number 3
Show off your passion for libraries! During interviews, share specific examples of how you've improved customer service or led a team. It’ll make you stand out as someone who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Library Supervisor in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in first line management and customer service. We want to see how your skills align with the role of Library Supervisor, so don’t hold back on showcasing your relevant achievements!
Show Your Team Spirit: Since this role involves liaising with colleagues and managing a team, let us know about your teamwork experiences. Share examples of how you've motivated and led teams in the past, especially in customer-facing environments.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for our Library Customer Services Team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at City of Bristol College
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Library Supervisor. Familiarise yourself with the specifics of coordinating front-line services and managing staff performance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed staff. Highlight your ability to motivate others and handle challenges, especially in a customer-facing environment. This is crucial for demonstrating your fit for the role.
✨Emphasise Customer Focus
Since this role involves delivering accessible services, be ready to discuss how you've prioritised customer needs in previous positions. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a 24/7 service environment. Think about potential scenarios you might face as a Library Supervisor and how you would handle them. This preparation will help you demonstrate your critical thinking and adaptability.