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- Tasks: Support students with resources and services in a vibrant library environment.
- Company: University of Bristol, committed to inclusivity and diversity.
- Benefits: Fixed-term contract, all bank holidays off, and a supportive work culture.
- Why this job: Make a real difference by helping students thrive in their studies.
- Qualifications: Strong communication skills and experience in customer service.
- Other info: Join a dynamic team with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
This campus based role offers an exciting opportunity to join the Library Customer Services Team to provide accessible and inclusive front line services to students and researchers across the University. Library Support is a dedicated team within Customer Services. You will support disabled and dyslexic students to use both physical and digital resources for study and research.
What will you be doing?
- Meeting students recommended for additional services via face‑to‑face drop‑ins, appointments and online meetings.
- Dealing with enquiries and referrals for support via a busy mailbox and SharePoint site.
- Providing additional support through book collection and scanning.
- Obtaining or creating accessible library resources to support access for disabled students.
- Supporting students to use the physical spaces across our libraries and study spaces, including setting up access to the library support dedicated study spaces.
- Assisting with Library Support events, tours, and workshops.
You should apply if
- You have excellent communication and customer focus skills and experience of working in a fast‑paced, front‑facing service environment.
- Support will include triaging IT issues to enable students to flourish in a blended learning context.
- You have a keen interest and enthusiasm for using technology apps and tools to support student learning.
Contract type: Fixed term until 31/07/2026. Includes: All Bank Holidays and University Closure Days that fall within the work pattern, including exceptional UK holidays.
Grade: E
School/Unit: Library Services
This advert will close at 23:59 UK time on 2nd February.
Our strategy and mission: We recently launched our strategy to 2030 tying together our mission, vision and values. The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people – because diversity of people and ideas remains integral to our excellence as a global civic institution.
Library Assistant in Bristol employer: City of Bristol College
Contact Detail:
City of Bristol College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant in Bristol
✨Tip Number 1
Get to know the library and its services inside out! Familiarise yourself with the resources available, especially those that support disabled and dyslexic students. This will help you answer questions confidently during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with friends or family. This will help you articulate your thoughts clearly and show off your customer focus.
✨Tip Number 3
Show your enthusiasm for technology! Brush up on the latest apps and tools that can aid student learning. Mentioning specific examples in your interview can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to an inclusive environment.
We think you need these skills to ace Library Assistant in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Library Assistant role. We want to see how you can contribute to our mission of providing accessible services, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role is all about customer service, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and maybe even share a brief example of how you've successfully dealt with enquiries in the past.
Highlight Your Tech Savvy: We’re looking for someone who’s enthusiastic about using technology to support student learning. Mention any relevant tools or apps you’ve used before, and how they helped you or others in a study context. This will show us you’re ready to tackle the digital side of the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, you’ll find all the information you need about the role and our values there, which can help you craft a standout application.
How to prepare for a job interview at City of Bristol College
✨Know Your Role
Familiarise yourself with the responsibilities of a Library Assistant. Understand how you will support disabled and dyslexic students, and be ready to discuss specific examples of how you've provided excellent customer service in the past.
✨Show Your Tech Savvy
Since the role involves using technology apps and tools, be prepared to talk about your experience with digital resources. Highlight any relevant tech skills or tools you've used that could help students in their learning.
✨Practice Your Communication Skills
As this position requires excellent communication, practice articulating your thoughts clearly. Consider role-playing common scenarios you might encounter, like dealing with enquiries or providing support during workshops.
✨Emphasise Inclusivity
The University values diversity and inclusivity, so be sure to express your commitment to creating an inclusive environment. Share any experiences where you've supported diverse groups or contributed to an inclusive atmosphere in previous roles.
