At a Glance
- Tasks: Support building operations and provide excellent customer service to all users.
- Company: Join a dynamic team in a brand new flagship building at Temple Quarter Campus.
- Benefits: Full-time hours, supportive environment, and opportunities for personal growth.
- Other info: Exciting role in a fast-paced environment with a focus on teamwork and community.
- Why this job: Be part of a historic regeneration project and make a real impact on campus life.
- Qualifications: Customer service experience and a proactive, problem-solving attitude.
The predicted salary is between 24000 - 28000 £ per year.
This is an exciting opportunity to work within our brand new flagship building in our new Temple Quarter Enterprise Campus, right next to the historic Temple Meads train station. The Campus is the catalyst for further development within the Temple Quarter regeneration area – one of Europe’s largest regeneration projects and a historic moment for the city. The building will serve as a hub for the new Campus – providing spaces for teaching and learning, study, research, meeting, civic activities, events and more, as well as providing a new base for a number of academic schools and centres.
This Estates Assistant position is an active operational and front line role, working across the building and wider campus. You’ll be carrying out a range of operational duties, such as safety and compliance checks, furniture moves, sorting and distributing mail and deliveries, maintaining building presentation, and assisting building users with wayfinding and fault reporting. Often as the first point of contact for students, staff, visitors, partners, and members of the public, you’ll always remain focused on providing excellent customer service and will play a pivotal role in creating a welcoming, inclusive, and professional environment. You’ll be part of a newly formed Service Delivery team which will be critical in making sure the building runs smoothly and all users of the building have a high quality and positive experience.
What will you be doing?
- Providing a friendly, efficient, welcoming and inclusive service to staff, students, contractors and members of the public at all times including assisting with wayfinding, handling lost property, accepting and reporting faults and issues, taking a proactive approach to solve any issues and reporting and following up when needed.
- Supporting building operations by monitoring and carrying out safety and compliance tests i.e. fire alarm testing, assisting with emergency evacuations, cleanliness checks, monitoring and reporting equipment and maintenance faults. You will accurately record these results digitally and on paper to demonstrate compliance.
- Supporting loading bay operations. Assisting with delivery handling as well as internal and external mail, ensuring accurate distribution to building users.
- Ensuring all internal and external areas are maintained to a high standard of presentation at all times, disposing of bagged waste, arranging special waste collections, litter picking, jet washing external areas, responding to emergency spills.
- Assisting in room preparation including moving furniture to set out rooms according to requirements for teaching, exams meetings and conferences.
- Working safely at all times, following University and departmental guidelines and undertaking staff training as required.
- Prioritising workload to ensure tasks are completed timely, using low-activity periods for cleaning, compliance testing tasks and area security.
- Undertaking specified roles during emergencies and building evacuations, including evacuating building users, staffing doors, fire search duties and liaising with emergency services.
- Verifying visitor and contractor signing in, directing, issuing keys and access passes.
- Supporting major University events such as Welcome Week, Open Days and conferences.
You should apply if:
- You have experience of providing a high standard of customer service in a front line role.
- You have excellent attention to detail, take pride in your work and complete tasks accurately and efficiently.
- You enjoy working with people, both as customers and as part of a team.
- You’re a natural problem solver who can use initiative and good judgement to handle non‑routine tasks and unexpected challenges.
- You thrive in a busy, fast paced environment and can stay calm and positive when juggling multiple tasks.
- You can exercise empathy and sensitivity when required and have previous experience of doing so, sometimes in challenging situations.
- You’d enjoy the challenge of working in a new building, campus and team and contributing to shaping the operation and continuous improvements.
Additional information
- Work pattern: Full time - 35 hours
- Shift pattern: Monday to Friday, 12:30 - 20:30
- Grade: C
- School/Unit: Campus Services
This advert will close at 23:59 UK time on: Sunday 21st June.
Estates Assistant in Bristol employer: City of Bristol College
Join our dynamic team at the new Temple Quarter Enterprise Campus, where you will play a vital role in creating a welcoming and inclusive environment for students, staff, and visitors. As an Estates Assistant, you'll benefit from a supportive work culture that prioritises excellent customer service and offers opportunities for personal and professional growth within one of Europe’s largest regeneration projects. With a focus on teamwork and community engagement, this position not only allows you to contribute to a state-of-the-art facility but also to be part of a transformative journey for the city.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Assistant in Bristol
✨Tip Number 1
Get to know the campus and its facilities before your interview. Familiarise yourself with the building layout, key areas, and services offered. This will not only help you feel more confident but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist students or staff. Role-playing these situations can help you articulate your problem-solving abilities and how you handle challenges.
✨Tip Number 3
Network with current employees if possible. Reach out on LinkedIn or through university events to get insights about the team and the work culture. This can give you an edge in understanding what they value in a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of our exciting new campus journey.
We think you need these skills to ace Estates Assistant in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond for customers in previous roles, especially in fast-paced environments.
Be Detail-Oriented:Attention to detail is key for this role! When writing your application, give examples of how you’ve maintained high standards in your work and how you ensure accuracy in everything you do.
Demonstrate Problem-Solving Abilities:We love a good problem solver! Share specific instances where you’ve tackled unexpected challenges or used your initiative to resolve issues effectively. This will show us you can handle the dynamic nature of our campus.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our new flagship building.
How to prepare for a job interview at City of Bristol College
✨Know the Campus Inside Out
Familiarise yourself with the Temple Quarter Enterprise Campus and its facilities. Understand the layout, key areas, and services offered. This will help you answer questions about wayfinding and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you solved problems or handled challenging situations with empathy. This is crucial as you'll be the first point of contact for many users.
✨Be Ready for Operational Scenarios
Anticipate questions related to safety and compliance checks. Brush up on relevant procedures, like fire alarm testing and emergency evacuations. Showing that you understand these responsibilities will highlight your readiness for the role.
✨Demonstrate Team Spirit
Think of examples where you've worked effectively in a team. The Estates Assistant role requires collaboration, so be prepared to discuss how you contribute to a positive team environment and support your colleagues.
