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- Tasks: Lead a team to enhance customer service and streamline enquiry processes.
- Company: Bristol SU, a vibrant mix of business, charity, and community.
- Benefits: Competitive salary, generous holiday, flexible working, and professional training.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a diverse and inclusive culture with excellent growth opportunities.
The predicted salary is between 30848 - 35228 £ per year.
Bristol SU is seeking a motivational team leader - someone who really gets customer service, can develop lean and efficient processes, and who can inspire others to be great ambassadors for our organisation.
What’s the job?
- Salary: £30,848 to £35,228. The starting salary for this role is £30,848 FTE. The Grade range for this role is £30,848 to £35,228 FTE and pay can progress annually through the band in line with our pay and reward policy.
- Contract: Permanent
- Closing date: Friday 27th February 2026, 9am
Who are we?
Part business, part charity, part membership body – Bristol SU is a seriously fun place to work. Our professional staff do something extraordinary every day: we support student leaders to give people a voice in their education, help people get the most out of their student experience and help people make the change they want in the world. We have over 26,000 members, 400 clubs and societies, a diverse range of professional services, and an innovative strategy that will help to create an inclusive and supportive University community.
What will you bring?
- You’ll have experience in developing enquiry management processes, and will have worked in a customer, client or student-facing role.
- You’ll be able to communicate using a range of channels, bring people together, and build strong professional relationships.
- You know how to use digital systems and platforms to improve workflow, and you can problem-solve and develop innovative solutions.
- You’re a skilled communicator, and a motivational team leader.
Why apply?
Because you’re excited to make a difference! We offer lots of great benefits including enhanced pay for parents taking maternity, adoption or shared parental leave, a competitive salary for the non-profit sector, a generous pension scheme and at least 40 days’ holiday. We’re committed to helping you achieve a healthy work-life balance through flexible working and are open to considering requests for part-time working. We provide professional training so that whatever your chosen field of work, with the right mix of challenge and support, you’ll gain fantastic experience, and room to develop and advance your career.
We are proud to have been recognised through numerous accreditations and awards that demonstrate our commitment to creating a positive and supportive culture. We have appeared in the Inclusive Companies top 100 list and have won a number of awards for our commitment to diversity, including best Students' Union. No wonder 87% of our employees would recommend Bristol SU as a great place to work!
Equality, Diversity and Inclusion are central to life at Bristol SU. We approach our work with positivity and celebrate our diverse and unique communities. Our people are proud of our values and care about creating diverse and supportive communities that are inclusive of age, disability, gender, identity, race, religion, sexual orientation and experience.
Bristol SU strives to have an inclusive culture and an environment for all, underpinned by respect and compassion, where everyone feels welcomed, included, supported, valued and safe. Bristol SU recognises that candidates from some backgrounds/ identities may face additional barriers throughout their careers and when applying for new roles across the sector. We are committed to taking positive action to expand the diversity of our staff team by offering two guaranteed interview schemes – a scheme for people of colour and a scheme for disabled people.
Be yourself, be proud of the work you do and build a career in a place that knows different is good.
Enquiry Experience and Funding Lead in Bristol employer: City of Bristol College
Contact Detail:
City of Bristol College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiry Experience and Funding Lead in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Bristol SU's values and mission. This will help you connect your experiences with what they stand for, showing you're not just a fit for the role but also for the team.
✨Tip Number 2
Practice your storytelling skills! When discussing your past experiences, frame them as stories that highlight your problem-solving abilities and leadership skills. This makes your answers more engaging and memorable.
✨Tip Number 3
Prepare some thoughtful questions! Asking about their approach to customer service or how they foster inclusivity shows you're genuinely interested in the role and the organisation. Plus, it gives you a chance to assess if it's the right fit for you.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and reinforces your enthusiasm for the position.
We think you need these skills to ace Enquiry Experience and Funding Lead in Bristol
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers or clients in the past. We love seeing candidates who genuinely care about making a difference.
Highlight Your Leadership Skills: As a potential team leader, it's crucial to demonstrate your ability to inspire and motivate others. Use your application to showcase instances where you've led a team or project successfully. We want to know how you can bring out the best in those around you!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role. Remember, less is often more!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at City of Bristol College
✨Know Your Stuff
Before the interview, dive deep into Bristol SU's mission and values. Understand their commitment to diversity and inclusion, and think about how your experience aligns with their goals. This will show that you’re not just interested in the role, but also in being part of their community.
✨Showcase Your Leadership Skills
As a potential team leader, be ready to share specific examples of how you've motivated teams in the past. Think about times when you’ve developed efficient processes or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be a Problem Solver
Bristol SU is looking for someone who can develop innovative solutions. Prepare to discuss challenges you've faced in previous roles and how you tackled them. Highlight your ability to use digital systems to enhance workflow and improve enquiry management processes.
✨Engage and Connect
During the interview, focus on building rapport with your interviewers. Ask insightful questions about their current projects or initiatives. This not only shows your interest but also demonstrates your communication skills and ability to connect with others, which is crucial for this role.
