ISP Service Operations - Network Team in Bradford

At Bradford Council, the IT Network Team plays a key role in keeping the council's critical digital services running smoothly. Join us and help shape the future of digital services across the district. We’re looking for an enthusiastic and experienced IT Network professional to join the IT Service as a member of the Network Team. This is an exciting opportunity to work within a modern, collaborative IT service, supporting a diverse and complex network environment across the Bradford district.

About the Role

In this role, you’ll play a key part in managing and enhancing the Council’s network and telephony services, ensuring that availability, security and performance remain consistently high. You’ll support the maintenance and development of our firewalls, Wi-Fi, VPN, switches and telephony environments, helping to troubleshoot complex issues and contribute to ongoing improvements. You’ll work collaboratively with colleagues across IT and wider service areas to support projects, deliver high-quality solutions and promote reliable, resilient network and telephony services across the organisation.

What you’ll be doing in this role:

• Support and deliver the Council’s Network and Telephony services as part of the IT Services Network Team, ensuring that service levels are consistently met or exceeded.
• Use your in-depth expertise to develop, implement and manage network support processes and systems across a Cisco, Palo Alto and Mitel environment, ensuring reliable service delivery across multiple sites.
• Manage and maintain the Council’s network infrastructure and security, including configuring systems, applying updates and ensuring firmware is current and optimised for performance and resilience.
• Use IT service management tools to accurately capture and manage data in line with ITIL processes, maintaining up-to-date service documentation and supporting the investigation and resolution of incidents.
• Collaborate with colleagues across the organisation to identify and resolve issues within network and telephony systems, implementing effective solutions and preventative measures to ensure reliable and secure services.
• Ensure that all network and telephony systems are managed in compliance with relevant policies, procedures and industry best practices, maintaining security, reliability and regulatory standards.
• Monitor and analyse network performance using industry-standard monitoring and management tools, ensuring high availability, proactive issue detection and reliable network and telephony services across the organisation.
• Manage, deploy and maintain the Council’s existing Wi-Fi platform, ensuring optimal performance, security and coverage while keeping systems up to date with the latest configurations and updates.
• Work closely with third-party vendors and service providers to deliver, support and maintain network and telephony systems, ensuring projects and ongoing services are completed efficiently and to a high standard.
• Carry out manual handling tasks, including installing and maintaining networking hardware such as switches, routers and other equipment within communications cabinets and data centres.
• Strong hands-on experience in firewall management, including diagnostics, configuration and security best practices to keep networks secure and resilient.
• Broad knowledge of structured cabling and Wi-Fi standards to support the design, deployment and expansion of network and telephony infrastructure (Cat5/6/Fibre etc).
• Solid understanding of Layer 2 and Layer 3 network topologies and the ability to apply this knowledge to complex multi-site environments.
• Demonstrated ability to work collaboratively with IT colleagues and wider service areas, providing technical guidance, troubleshooting and support.
• Excellent customer service and communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
• Full UK driving licence holder and access to a personal vehicle insured for work purposes, as the role involves site visits and transporting networking hardware.
• Proactive and adaptable approach to problem-solving, with the ability to manage multiple priorities and deliver high-quality results.
• Willingness to carry out any other reasonable duties relevant to the nature and level of the post, contributing to the success of the IT Services team.

We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants. The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.