Sales Team Member in Inverness

Based in Inverness as part of our award-winning Sales Team, this full-time role involves a lot of travelling to visit customers in the City Mobility dealership area (Highlands, Moray, Grampian and occasional Island visits) to demonstrate products and enable them to make informed decisions when choosing equipment that fully meets their mobility needs and expectations. Although it is a sales-focused role there is no hard sell; no need to seek leads; no sales targets; and it is not commission-based (we believe the focus should be on what the customer needs, not on targets). You won't be travelling every day but will also perform a wide range of customer-focused and some office-based and administration tasks as part of the Sales Team.

You will liaise with colleagues, customers, suppliers and other organisations in a polite and professional manner via phone, mail, e-mail, social media and face-to-face to provide goods and services, and process information in response to enquiries, requests and orders. Some working outside normal working hours will be required and the occasional overnight stay if visiting Islands. TOIL is available. Appointment is subject to the successful applicant being approved via the Disclosure Scotland PCG (Protecting Vulnerable Groups) Scheme.

Your duties will include but are not limited to:

• Interacting with customers to identify suitable products for their needs, describing the product features and benefits, and demonstrating safe use and operation of the products.
• Answering phone calls and retrieving voicemails, actioning them, taking messages or re-directing them to the appropriate person or team.
• Maintaining customer and equipment database by creating and updating records ensuring accuracy and validity of information.
• Loading/unloading and driving a large van throughout the City Mobility dealership area.
• Carrying out deliveries, mobility assessments and mobility scooter/powerchair demonstrations at customers' homes and on-site in accordance with Motability Scheme and City Mobility procedures and guidelines.
• Organising and attending marketing and promotional events and activities including Outreach events, and updating the City Mobility website and social media platforms.
• Using an in-house database for ordering products for stock and customer orders and Motability's database via desktop when in the office and on a mobile device when off-site.
• Taking and recording payments for goods and services.
• Processing DVLA paperwork for Class 3 road legal mobility scooters and powerchairs.
• Undertaking relevant personal development and training to develop product knowledge and other skills relevant to the role.
• Undertaking any other duties and training deemed appropriate by the Managing Director.

Person Specification

Essential attributes:

• Hold a full, clean U.K. driving licence (with correct category to allow you to drive a large sales van).
• Be of a very calm, caring and patient nature suited to dealing with our specialised and vulnerable customer base.
• Have very good customer service skills.
• Be organised and self-motivated with the ability to work in a fast-paced environment.
• Have very good communication skills.
• Have a high standard of personal hygiene and presentation.
• Have very good IT skills and be proficient with Microsoft Office applications and ability to learn bespoke databases.
• Be flexible to work outside of normal working hours, longer days where necessary and occasionally travel to areas requiring an overnight stay.
• Be physically fit enough to demonstrate how some products dismantle, fold and can be lifted, with enough dexterity to make adjustments to products e.g. extend footplates, lengthen arm rests with allen keys, tools etc.

Desirable additional attributes:

• Previous retail/sales experience.
• An understanding of health conditions and how they impact people's lives.
• Have a good understanding of the importance of Health and Safety.
• Have a good understanding of GDPR.
• Have a good understanding of disability and equality.
• Experience working with vulnerable people and/or disabled.
• Knowledge of the mobility industry.
• Previous experience of driving a van.

Job Types: Full-time, Permanent

Pay: £24,080.00-£28,080.00 per year

Benefits:

• Company events.
• Company pension.
• Employee discount.
• Flexitime.
• Free flu jabs.
• Free parking.
• On-site parking.
• Sick pay.

Work Location: On the road